At a Glance
- Tasks: Manage housing services and support communities across Gloucestershire.
- Company: Join Rooftop, a company dedicated to inclusivity and community support.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Flexible working hours and a commitment to your growth.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: Experience in customer-facing roles and a passion for community support.
The predicted salary is between 36537 - 36537 £ per year.
Gloucester based with travel to other schemes and offices as required. £36,537 per annum.
We’re looking for a Neighbourhood Housing Officer to join our team, managing a varied and active patch across Gloucestershire. This is a rewarding frontline role where you’ll work with customers, colleagues, and partners to deliver a high-quality housing service. You’ll play an important part in supporting individuals, resolving issues, and helping to build communities where people feel safe, supported, and able to thrive. We recognise that this role can be busy and sometimes complex, and we’re committed to providing the support and development you need to succeed.
What You’ll Be Doing
- Acting as a key point of contact for customers and local stakeholders
- Managing a large patch, delivering day-to-day tenancy and housing services
- Supporting customers with a range of issues, including tenancy matters and anti-social behaviour
- Contributing to income management, lettings, and empty homes processes
- Carrying out property visits (‘Property MOTs’) and building positive relationships with residents
- Supporting customers affected by welfare changes, including Universal Credit
- Working collaboratively with internal teams and external partners to support customers with additional needs
- Contributing to community initiatives to improve neighbourhoods and customer experience
- Using data and insight to help monitor performance and improve services
- Promoting digital inclusion and access to local support
About You
You may be a great fit if you:
- Have experience in housing, community-based, or customer-facing work
- Are comfortable managing a varied workload and adapting to changing priorities
- Can communicate clearly and build positive relationships with a wide range of people
- Are able to approach challenges with a calm, practical and solution-focused mindset
- Have an interest in supporting communities and improving customer outcomes
- Can work both comfortably independently and as part of a team
- Have a good understanding of housing, tenancy management or welfare-related areas
We value potential as well as experience, and we encourage you to apply even if you don’t meet every requirement listed.
What You’ll Bring
- A customer-focused approach and a commitment to delivering a quality service
- Experience working with others, including partner organisations or community groups
- Good organisational skills and the ability to manage your time effectively
- Confidence using IT systems, including Microsoft Office (housing systems experience helpful but not essential)
Additional Requirements
- Full UK driving licence and access to a vehicle insured for business use
- Flexibility to work occasional evenings or weekends, where required, to meet customer needs
Why Join Rooftop?
At Rooftop, we’re committed to creating an inclusive and supportive working environment where everyone can thrive. Our values guide everything we do:
- We Work Together – we listen, support and collaborate
- We Make Things Better – we learn, improve and innovate
- We Do The Right Thing – we act with integrity and take responsibility
You’ll be joining a team where your contribution is valued, and where you’ll have opportunities to learn, develop, and make a real difference.
Neighbourhood Housing Officer in Evesham employer: Rooftop Housing Group
Rooftop is an exceptional employer that prioritises inclusivity and support, making it an ideal place for a Neighbourhood Housing Officer to thrive. With a commitment to employee development and a collaborative work culture, you will have the opportunity to make a meaningful impact in the Gloucestershire community while enjoying a rewarding career. The company values your contributions and offers a dynamic environment where you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in Evesham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Rooftop Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Rooftop Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Rooftop Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Rooftop Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Housing Officer in Evesham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Rooftop Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Housing Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Rooftop Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Rooftop Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
