At a Glance
- Tasks: Support branch operations, drive sales, and deliver top-notch customer service.
- Company: Join Roofing Gear, a leading roofing merchant in a supportive team environment.
- Benefits: Enjoy staff discounts, ongoing training, and genuine career progression opportunities.
- Other info: Flexible working hours with a friendly team atmosphere.
- Why this job: Step up your career in a dynamic role with real impact in the roofing industry.
- Qualifications: Experience in roofing or builders' merchant environments and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Take the Next Step in Your Merchant Career with Roofing Gear. Roofing Gear, part of the Independent Builders Merchants Group (IBMG), is a specialist roofing merchant serving professional roofing contractors and trade customers across the South. We're looking for an experienced Assistant Branch Manager to join our Poole branch and play a key role in driving sales, supporting branch operations, and delivering outstanding customer service within a fast-paced roofing merchant environment.
If you have experience in a roofing merchant, builders' merchant, or roofing supplies background and are ready for a management opportunity, we'd love to hear from you.
What You'll Be Doing:
- Supporting the Branch Manager in the day-to-day running of the branch
- Leading, motivating, and developing branch colleagues
- Serving roofing contractors and trade customers on the counter and over the phone
- Driving branch sales and helping achieve performance targets
- Building strong relationships with roofing professionals and key customers
- Managing stock levels and supplier orders
- Ensuring excellent product availability and customer service
- Maintaining a safe, organised, and efficient branch environment
- Providing Branch Manager cover during periods of absence
- Assisting with yard duties and loading materials when required
What We're Looking For:
- Previous experience within a Roofing Merchant, Roofing Supplies, Builders Merchant, or Construction Supplies environment
- Strong knowledge of roofing products and materials is highly desirable
- Experience supervising, leading, or managing a team
- Proven customer service and sales experience
- Ability to build long-term relationships with trade customers
- Organised, proactive, and commercially minded
- A hands-on approach with a willingness to support all areas of the branch
Working Hours:
- Week 1 Monday to Friday: 7:00am - 4:30pm
- Week 2 Monday to Friday: 7:00am - 4:30pm
- Saturday: 8:00am - 12:00pm (alternate Saturdays)
Why Join Roofing Gear?
- Staff discount on roofing and building materials
- Employee Assistance Programme
- Perks membership with exclusive discounts
- Ongoing training and development
- Genuine career progression opportunities within IBMG
- Friendly and supportive team environment
Why This Role?
This is an excellent opportunity for someone currently working as a Senior Sales Advisor, Yard Supervisor, Branch Supervisor or experienced Roofing Merchant professional looking to progress their career with a growing specialist roofing business.
Assistant Branch Manager in Poole employer: Roofing Gear
Roofing Gear is an attractive employer due to its supportive work culture and commitment to employee development. The company provides opportunities for professional growth and emphasizes teamwork in a fast-paced environment. Employees can expect to be part of a dedicated team focused on delivering excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Poole
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Roofing Gear, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Roofing Gear!
We think you need these skills to ace Assistant Branch Manager in Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Roofing Gear, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Roofing Gear and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Roofing Gear that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Roofing Gear
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
