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- Tasks: Lead and innovate in a dynamic hospitality environment, driving strategy and performance.
- Company: The Roof Gardens, an iconic multi-site venue redefining member experiences.
- Benefits: Competitive salary, bonus potential, generous holiday, and discounts.
- Other info: Fast-paced role with significant growth opportunities and hands-on leadership.
- Why this job: Join a prestigious team and shape the future of luxury hospitality.
- Qualifications: Experience in multi-site luxury hospitality and proven commercial success.
The predicted salary is between 80000 - 100000 £ per year.
The Roof Gardens (Kensington, W8 5SA) is seeking a Chief Operations Officer. This executive role reports directly to the CEO and takes full responsibility for commercial output, strategy, and performance across F&B Operations, Memberships, and Events. The postholder will work in a visible and hands-on capacity to quickly assess and remedy challenges while shaping and implementing mid and long-term operational strategies.
This iconic multi-site hospitality venue is entering a new era, redefining aspirational experiences for its members and their guests. Candidates from deep, multi-site, membership-based hospitality environments are encouraged to apply, particularly those with skills in managing change, both tactical and strategic.
Responsibilities will include:
- Lead commercial strategy, driving revenue across F&B, ticketed events, partnerships, and sponsorships.
- Develop business plans, growth strategies, and operational frameworks aligned with expansion goals.
- Collaborate on budgeting, forecasting, and financial performance, including full P&L responsibility.
- Build and manage relationships with partners, investors, and creative collaborators.
- Implement scalable systems and processes across operations, production, logistics, and commercial functions.
- Monitor performance against targets and implement actions to maximise revenue across all operating areas.
- Lead and champion service excellence across all Club spaces, ensuring a consistently high member experience.
- Collaborate with Marketing to support revenue-generating initiatives through strong communications and campaigns.
- Optimise F&B operations, service flow, systems, and team structures to support efficient seven-day operations within licensing requirements.
- Oversee procurement and management of operational equipment within budget.
- Ensure the F&B offering reflects quality, seasonality, and provenance in collaboration with the Chef Director.
- Support the successful delivery of events and member experiences with the Events and F&B teams.
- Ensure compliance with licensing, fire safety, and crowd management regulations.
- Review member and guest feedback and implement improvements where required.
- Promote a leadership culture focused on service excellence, collaboration, accountability, and employee engagement.
- Conduct regular performance reviews and objective setting with direct reports to support development and clear communication of Club priorities.
- Encourage strong cross-departmental collaboration and communication to support the Club's overall strategy.
Required exposure and experience:
- Multi-site experience within luxury hospitality, preferably in a member's club setting.
- Proven commercial track record, driving revenue growth and profitability in high-end, multi-site businesses.
- Hands-on leadership experience requiring both strategic thinking and operational credibility.
- Experience in licensing regulations, facilities management, or site operations is advantageous.
- Track record of building and retaining high-performing leadership teams.
- Confident executive presence with the ability to influence at ownership level.
Associated Package:
- Bonus: 20% discretionary annual KPI bonus
- Pension: via Legal and General 5% employers' contribution
- Flex Benefits: Can be put towards PMI, Life assurance, Dental
- Holiday: 33 days + Celebrate You and Volunteer Day
- Meals on duty
- Generous discounts at the club
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
COO - West London employer: Roof Gardens
Contact Detail:
Roof Gardens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COO - West London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet with hiring managers or during interviews, be ready to discuss specific examples of how you've driven revenue growth or improved operations in previous roles. Use metrics and results to back up your claims – numbers speak volumes!
✨Tip Number 3
Be adaptable! The hospitality scene is always changing, so make sure you highlight your ability to pivot and manage change effectively. Share stories that demonstrate your versatility and how you've successfully navigated challenges in fast-paced environments.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly through us gives you a better chance of standing out. Plus, we’re always looking for passionate individuals who can help us redefine exceptional experiences at The Roof Gardens.
We think you need these skills to ace COO - West London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining The Roof Gardens and making a difference in the hospitality scene.
Tailor Your Experience: Make sure to highlight your relevant experience in multi-site, membership-based environments. We’re looking for candidates who can demonstrate their ability to manage change and drive commercial success, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the COO role at The Roof Gardens.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Roof Gardens
✨Know Your Numbers
As a COO, you'll need to demonstrate your commercial acumen. Brush up on key financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of how you've managed P&L responsibilities and the impact of your decisions on profitability.
✨Showcase Your Leadership Style
This role requires a hands-on leader who can inspire teams. Think about your leadership style and be prepared to share stories that highlight your ability to build high-performing teams and foster a culture of service excellence. Use examples that showcase your adaptability and how you've navigated change in fast-paced environments.
✨Understand the Brand
The Roof Gardens is an iconic venue with a unique identity. Research their brand values, recent developments, and their vision for the future. Be ready to discuss how your experience aligns with their goals and how you can contribute to redefining member experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenarios related to operational challenges or revenue generation. Think through your approach to implementing scalable systems and processes, and how you would tackle specific issues that may arise in a multi-site hospitality setting.