Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead commercial strategy and drive revenue across F&B, events, and memberships.
- Company: The Roof Gardens, a prestigious multi-site hospitality venue in Kensington.
- Benefits: Competitive salary, 33 days holiday, bonus scheme, and generous discounts.
- Other info: Dynamic role with hands-on leadership and excellent growth opportunities.
- Why this job: Shape the future of an iconic venue and redefine member experiences.
- Qualifications: Experience in luxury hospitality and proven commercial success required.
The predicted salary is between 80000 - 100000 £ per year.
The Roof Gardens (Kensington, W8 5SA) is seeking a Chief Operations Officer. This executive role reports directly to the CEO and takes full responsibility for commercial output, strategy, and performance across F&B Operations, Memberships, and Events. The postholder will work in a visible and hands-on capacity to quickly assess and remedy challenges while shaping and implementing mid and long-term operational strategies in partnership with Marketing, Technology, Finance, Building compliance, and other functions.
This iconic multi-site hospitality venue is entering a new era, redefining aspirational experiences for its members and their guests. We are looking for candidates from deep, multi-site, membership-based hospitality environments, who can discuss their skills in managing change, both tactical and strategic. The Roof Gardens has ambitious growth plans, so adaptability and versatility are key.
The selected candidate will have exemplary business and executive engagement skills, strong abilities in running diverse projects/programmes, and proven commercial capabilities. This is a hands-on, commercially led leadership role, where the COO will take a proactive view on the brand's ongoing development and expansion.
Responsibilities will include:
- Lead commercial strategy, driving revenue across F&B, ticketed events, partnerships, and sponsorships.
- Develop business plans, growth strategies, and operational frameworks aligned with expansion goals.
- Collaborate on budgeting, forecasting, and financial performance, including full P&L responsibility.
- Build and manage relationships with partners, investors, and creative collaborators.
- Implement scalable systems and processes across operations, production, logistics, and commercial functions.
- Monitor performance against targets and implement actions to maximise revenue across all operating areas.
- Lead and champion service excellence across all Club spaces, ensuring a consistently high member experience.
- Collaborate with Marketing to support revenue-generating initiatives through strong communications and campaigns.
- Optimise F&B operations, service flow, systems, and team structures to support efficient seven-day operations within licensing requirements.
- Oversee procurement and management of operational equipment within budget.
- Ensure the F&B offering reflects quality, seasonality, and provenance in collaboration with the Chef Director.
- Support the successful delivery of events and member experiences with the Events and F&B teams.
- Ensure compliance with licensing, fire safety, and crowd management regulations.
- Review member and guest feedback and implement improvements where required.
- Promote a leadership culture focused on service excellence, collaboration, accountability, and employee engagement.
- Conduct regular performance reviews and objective setting with direct reports to support development and clear communication of Club priorities.
- Encourage strong cross-departmental collaboration and communication to support the Club's overall strategy.
Required exposure and experience:
- Multi-site experience within luxury hospitality, preferably in a member's club setting.
- Proven commercial track record, driving revenue growth and profitability in high-end, multi-site businesses.
- Hands-on leadership experience requiring both strategic thinking and operational credibility.
- Experience in licensing regulations, facilities management, or site operations is advantageous.
- Track record of building and retaining high-performing leadership teams.
- Confident executive presence with the ability to influence at ownership level.
Associated Package:
- Bonus: 20% discretionary annual KPI bonus
- Pension: via Legal and General 5% employer's contribution
- 4% Flex Bens: Can be put towards PMI, Life assurance, Dental
- Holiday: 33 days + Celebrate You and Volunteer Day
- Meals on duty
- Generous discounts at the club
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
COO employer: Roof Gardens
Contact Detail:
Roof Gardens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COO
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in interviews! When you land that interview, come prepared with examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and really highlight your hands-on experience and strategic thinking.
✨Tip Number 3
Research the company inside out! Before any interview, make sure you know The Roof Gardens' mission, values, and recent developments. This will not only help you tailor your responses but also show your genuine interest in the role and the company’s future.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you're serious about joining our team. Don’t miss out on the chance to be part of something iconic!
We think you need these skills to ace COO
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining The Roof Gardens and making a difference in the hospitality scene.
Tailor Your Experience: Make sure to highlight your relevant experience in multi-site, membership-based environments. We’re looking for candidates who can demonstrate their skills in managing change and driving revenue growth, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the COO role at The Roof Gardens.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Roof Gardens
✨Know Your Numbers
As a COO, you'll need to demonstrate your commercial acumen. Brush up on key financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of how you've managed P&L responsibilities and the impact of your decisions on the bottom line.
✨Showcase Your Leadership Style
This role requires a hands-on leader who can inspire teams. Think about your leadership style and prepare to share stories that highlight your ability to build high-performing teams and foster a culture of service excellence. Be ready to discuss how you’ve navigated challenges and led change in a fast-paced environment.
✨Understand the Brand
The Roof Gardens is all about creating exceptional experiences. Research their brand values, recent developments, and their vision for the future. Be prepared to discuss how your experience aligns with their goals and how you can contribute to redefining their offerings for members and guests.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think through potential challenges the venue might face and how you would approach them. This will show your strategic thinking and readiness to tackle operational hurdles head-on.