At a Glance
- Tasks: Support daily operations and drive business performance in a dynamic retail environment.
- Company: Join a diverse team in a collaborative and supportive retail company.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health support.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Gain valuable experience while working closely with senior leadership.
- Qualifications: Clear communication skills, proactive approach, and analytical thinking.
The predicted salary is between 30000 - 40000 £ per year.
(Fixed Term Contract - approx. 15 months) - Full‑time
Are you ready to take the next step in your career within a dynamic retail environment? We’re looking for an Operations Support Manager to join our team and play a key role in supporting day-to-day operations and driving business performance. This is a fantastic opportunity to gain valuable experience in a collaborative, supportive environment while working closely with senior leadership.
The Role - As an Operations Support Manager, you will:
- Support the Operations Director and field team
- Maintain and develop communication tools, including the company intranet
- Produce reports and analyse data to support senior management decision-making
- Lead and develop the customer care function and team
- Ensure smooth day-to-day operations across both office and field teams
- Work collaboratively with internal departments and external partners
Key Responsibilities
- Maintain accurate and up-to-date operational databases
- Produce regular reports and performance insights
- Analyse data to identify trends and recommend improvements
- Ensure systems meet business needs and remain compliant
- Manage customer care and service delivery
- Monitor SLAs and customer satisfaction metrics
- Present performance updates and insights to senior management
- Ensure compliance with Data Protection standards
What we’re looking for
- Clear communication skills across multiple teams
- A proactive and supportive approach to working with others
- Ability to manage priorities and meet deadlines
- Comfortable working in a dynamic environment
- Analytical thinking and problem-solving skills
What we offer:
- Competitive Salary
- 25 days annual holiday (in addition to your 8 paid bank holiday days)
- A contributory pension scheme with matching rates.
- Simplyhealth – Cashback Dental and Optician Health plans
- Employee Health & Wellbeing support
We are an equal opportunity employer and value diversity across our company. We welcome applications from people of all backgrounds and experiences, and are committed to building an inclusive workplace where everyone feels valued and supported.
Operations Support Manager in Stevenage employer: RONTEC Roadside Retail Limited.
Join a forward-thinking retail company as an Operations Support Manager, where you will thrive in a collaborative and inclusive work culture that values diversity and employee well-being. With competitive salaries, generous holiday allowances, and comprehensive health plans, this role offers not just a job but a pathway for professional growth and development within a supportive environment. Experience the satisfaction of contributing to day-to-day operations while working closely with senior leadership to drive business performance in a dynamic setting.
Contact Details:
RONTEC Roadside Retail Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Stevenage
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like RONTEC Roadside Retail Limited., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like RONTEC Roadside Retail Limited.!
We think you need these skills to ace Operations Support Manager in Stevenage
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at RONTEC Roadside Retail Limited., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at RONTEC Roadside Retail Limited. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show RONTEC Roadside Retail Limited. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at RONTEC Roadside Retail Limited.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
