Ecommerce National Account Manager

Are you a strategic thinker with a passion for e-commerce and online home delivery? Do you thrive in a fast-paced environment and have a proven track record of driving online sales? We are looking for a motivated and experienced Ecommerce National Account Manager to lead our e-commerce sales and elevate our online home delivery services to the next level. If you are ready to make a significant impact and grow within a forward-thinking company, we want to hear from you!

Role Overview

The Ecommerce National Account Manager is accountable for the ECommerce channel for Shop n Drive. The Ecommerce channel needs to match the store promotional strategy, be presented in a compelling way and managed operationally to maximise orders and minimise rejections. The role has one direct report: the ECommerce Category Analyst. The ECommerce Category Analyst is responsible for maintaining the ECommerce operation for Shop n Drive driving all related KPIs and supporting the Shops team with data analysis across the full portfolio of categories. The successful candidate will need to be exceptionally organised, great at communicating across all levels within the organisation, and possess advanced analytical capabilities. At all times, they will uphold the Rontec values in the most professional manner.

Key Activities

• Responsible for the upkeep of various reports linking to online including weekly and monthly KPI performance.
• Management and development of the ECommerce offering; including Menu development, KPIs and forward-thinking strategy.
• Manage Quarterly meetings with the Home Delivery partners, taking accountability for agenda, content and delivering next steps.
• Devise and lead projects, trials and reports to help with the development of the Ecommerce channel.
• Challenge and renegotiate commercial terms to enhance KPIs for the overall business.
• Communicate and liaise with the Category Managers, Retail & Operations team to ensure that periodic processes and ad hoc projects land as per the agreed critical path.

Ecommerce Category Analyst Manager:

• Delivery of the ECommerce offering; including Menu platforms, KPIs and resolving store queries.
• Manage and develop direct relationships with the various app brand partners/aggregators (Deliveroo, Just Eat & Uber).
• Ensure competitive pricing and promotional updates are live across all Menus/apps.
• Devise and deliver a portfolio of analytical reports to support the wider Retail team, the Head of Category, Retail Director or any projects currently taking place.

Accountabilities:

• Ensure that a fully functioning Ecommerce platform is in place.
• Ensure that reporting is delivered on time.
• Ensure that seasonal offers are launched and removed in conjunction with the store trade plan.
• Ensure that all products have an image and are live on all 3 partner sites, except where partner policy contravenes this.
• Maintain professionalism and confidentiality, working internally and externally.

Key Attributes:

• Adaptability: Quickly adjust to changing priorities and market conditions.
• Efficiency: Manage multiple tasks and projects simultaneously without compromising quality.
• Problem-Solving: Think on your feet and find solutions to unexpected challenges.
• Time Management: Prioritise tasks effectively to meet tight deadlines.

To be successful in the role, you should have:

• Previous ECommerce Management experience working within a food retail environment.
• High level of numerical and data analytical skills and a good practical knowledge of Microsoft Excel (pivot tables, IF and Average formulas).
• Ability to think strategically, show initiative and creativity.
• Strong motivational and communication skills.
• Commercially aware and driven by targets and objectives.
• Ideally educated to degree level.

What we offer:

• Competitive Salary
• 25 days annual holiday (in addition to your 8 paid bank holiday days)
• A contributory pension scheme with matching rates.
• Simplyhealth – Cashback Dental and Optician Health plans
• Employee Health & Wellbeing support
• Life Insurance

As an equal opportunities employer, Rontec is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Rontec.