At a Glance
- Tasks: Process customer orders and manage enquiries in a fast-paced environment.
- Company: Join the dynamic Salvo team with a focus on excellent customer service.
- Benefits: Full-time, permanent role with flexible hours and a supportive team.
- Other info: Opportunity for career growth and collaboration across departments.
- Why this job: Be part of a growing e-commerce operation and enhance customer experiences.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are pleased to announce an exciting opportunity to join the Salvo team as a Fulfilment Coordinator. If you are highly organised, enjoy providing excellent customer service and thrive in a fast-paced environment, we'd love to hear from you.
Contract Type: Full Time, Permanent
Location: Cheshunt
Reporting To: Commercial & Systems Director
Working Hours:
- The role operates on a rota basis, with a requirement to work 2 Sundays in every 4-week period.
- Standard Working Week: 40 hours per week, Monday to Friday from 9:00am – 6:00pm, with a 1-hour break each day.
- Sunday Working Week (2 in every 4 weeks): 40 hours per week, Sunday to Thursday from 9:00am – 6:00pm, with a 1-hour break each day.
Please note that there may be some flexibility around the start and finish times for the successful candidate, subject to business needs and mutual agreement.
The Role:
As a Fulfilment Coordinator, you will be responsible for processing customer orders accurately and efficiently, managing customer enquiries, and supporting the smooth operation of our order fulfilment processes. Working closely with teams across the business, you will help deliver an excellent customer experience while supporting the continued growth of our e-commerce operations.
What You'll Be Doing:
- Processing customer orders accurately and within agreed deadlines.
- Managing customer-specific ordering portals and processes.
- Supporting customer enquiries, order issues and delivery queries.
- Monitoring and resolving integration issues between NAV, Magento and Podfather.
- Creating and maintaining customer accounts within NAV.
- Investigating and resolving customer service and sales administration issues.
- Working collaboratively with other departments to ensure customer requirements are met.
- Providing general administrative support to the Sales team.
- Supporting a positive customer experience across all touchpoints.
- Undertaking any other reasonable duties as required by the business.
What We're Looking For:
- Excellent customer service and communication skills.
- Strong organisational skills and attention to detail.
- Ability to prioritise workloads and work to deadlines.
- A proactive, flexible and team-focused approach.
- Ability to work independently and as part of a team.
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
- Experience using Microsoft Dynamics NAV (Navision) is desirable.
- Previous experience within a customer service, fulfilment or food industry environment is advantageous.
- 1-3 years customer service experience is desirable.
Fulfilment Coordinator in Cheshunt employer: Rondanini UK Limited
At Salvo, we pride ourselves on being an excellent employer, offering a dynamic work environment in Cheshunt where teamwork and customer satisfaction are at the forefront of our operations. Our Fulfilment Coordinator role not only provides competitive benefits and a supportive culture but also encourages personal and professional growth through collaboration across departments. Join us to be part of a company that values your contributions and fosters a positive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Coordinator in Cheshunt
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rondanini UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rondanini UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fulfilment Coordinator in Cheshunt
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rondanini UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Rondanini UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rondanini UK Limited!
How to prepare for a job interview at Rondanini UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
