At a Glance
- Tasks: Lead daily operations, support families, and ensure a safe environment.
- Company: Join a caring organisation dedicated to supporting families in need.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in the lives of families while developing your leadership skills.
- Qualifications: Experience in supervision, customer service, and safeguarding practices.
The predicted salary is between 30000 - 40000 £ per year.
The Deputy Family Service Manager supports the day-to‑day running of the House, providing visible leadership across shifts and helping to maintain a well‑managed environment for families, employees, volunteers and visitors.
The Deputy holds delegated operational responsibility for the House, resolving day‑to‑day issues using initiative and sound judgement and escalating high‑risk or out‑of‑scope matters to the Family Service Manager.
The role includes participation in an on‑call rota.
The Deputy supports safeguarding practice within the House, in line with procedure.
Key Responsibilities
- House Leadership & Operational Oversight
- Oversee day‑to‑day House operations across shifts, ensuring a safe, consistent and welcoming service.
- Act as a senior point of contact for families, employees, volunteers and contractors; resolve issues and manage incidents within delegated authority.
- Coordinate occupancy, room readiness and move‑ins/move‑outs, ensuring accurate records and smooth turnaround.
- Ensure clear handovers and logging of actions/decisions to maintain continuity and risk management.
- Family Services & Wellbeing
- Build positive, professional relationships with families, providing practical support and signposting within appropriate boundaries.
- Respond sensitively to families experiencing stress, trauma or crisis, maintaining confidentiality and professional standards.
- Handle concerns and complaints promptly; address inappropriate behaviour in line with House guidelines and escalat where required.
- Act as the House’s Safeguarding Support (Level 2), working with the Family Service Manager (Safeguarding Champion) and following escalation pathways.
- Respond to safeguarding concerns, incidents or disclosures in line with procedure, including taking immediate action where there is an urgent risk of harm
- Record concerns/incidents accurately, promptly and factually, ensuring information is stored/handled appropriately.
- Support employees and volunteers to understand and follow safeguarding procedures, including signposting to training and guidance.
- Line manage Family Services Assistants and Maintenance Operatives (as applicable), setting clear priorities and expectations.
- Support rotas, induction and training; provide coaching and feedback to ensure consistent standards across shifts.
- Identify performance, conduct or wellbeing concerns early and elevate to the Family Service Manager for formal processes, in line with HR policy.
- House Standards, Safety & Compliance
- Maintain high standards of safety, cleanliness and presentation across the House, taking action and following up to completion.
- Complete routine health and safety checks, report hazards promptly and ensure actions are logged and progressed.
- Coordinate maintenance and repairs with colleagues/contractors and ensure compliance with policies and emergency procedures.
Person Specification
- Experience supervising others and supporting performance through coaching, feedback and clear expectations
- Experience working in a customer‑facing, care, hospitality or family support environment, including handling sensitive situations
- Good working knowledge of health & safety responsibilities and the ability to follow procedures and complete checks
- IT confidence (e. g., Microsoft Office) and ability to use digital systems for records, rotas and reporting
- Well organised and adaptable, with strong administrative skills and attention to detail (including accurate record keeping)
- Previous experience in a safeguarding‑focused environment (e. g., children, families, health or social care setting)
- Experience working in a shift‑based environment, including weekend working and/or participating in an on‑call rota
- Additional Requirements
- Participation in weekend working and an on‑call rota
- Commitment to RMH values, safeguarding and promoting the welfare of children and vulnerable adults.
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Deputy Manager in Cardiff employer: Ronald McDonald House
As a Deputy Family Service Manager, you will thrive in a supportive and compassionate work environment that prioritises the wellbeing of families and employees alike. Our organisation fosters a culture of teamwork and professional development, offering opportunities for growth through training and mentorship. Located in a welcoming community, we are dedicated to maintaining high standards of service and safety, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Cardiff
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Ronald McDonald House.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Ronald McDonald House.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Ronald McDonald House.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Ronald McDonald House. Apply directly through us to stand out!
We think you need these skills to ace Deputy Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Ronald McDonald House. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Deputy Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Ronald McDonald House
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Ronald McDonald House. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
