At a Glance
- Tasks: Lead daily operations, support families, and ensure a safe, welcoming environment.
- Company: Join a compassionate organisation dedicated to supporting families in need.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in the lives of families while developing your leadership skills.
- Qualifications: Experience in supervision, customer service, and safeguarding practices.
The predicted salary is between 40000 - 40000 £ per year.
The Deputy Family Service Manager supports the day-to-day running of the House, providing visible leadership across shifts and helping to maintain a well-managed environment for families, employees, volunteers and visitors.
The Deputy holds delegated operational responsibility for the House, resolving day-to-day issues using initiative and sound judgement and escalating high-risk or out-of-scope matters to the Family Service Manager.
The role includes participation in an on-call rota.
The Deputy supports safeguarding practice within the House, in line with procedure.
Key Responsibilities
- House Leadership & Operational Oversight
- Oversee day-to-day House operations across shifts, ensuring a safe, consistent and welcoming service.
- Act as a senior point of contact for families, employees, volunteers and contractors; resolve issues and manage incidents within delegated authority.
- Coordinate occupancy, room readiness and move-ins/move-outs, ensuring accurate records and smooth turnaround.
- Ensure clear handovers and logging of actions/decisions to maintain continuity and risk management.
- Family Services & Wellbeing
- Build positive, professional relationships with families, providing practical support and signposting within appropriate boundaries.
- Respond sensitively to families experiencing stress, trauma or crisis, maintaining confidentiality and professional standards.
- Handle concerns and complaints promptly; address inappropriate behaviour in line with House guidelines and elevate where required.
- Act as the House’s Safeguarding Support (Level 2), working with the Family Service Manager (Safeguarding Champion) and following escalation pathways.
- Respond to safeguarding concerns, incidents or disclosures in line with procedure, including taking immediate action where there is an urgent risk of harm.
- Record concerns/incidents accurately, promptly and factually, ensuring information is stored/handled appropriately.
- Support employees and volunteers to understand and follow safeguarding procedures, including signposting to training and guidance.
- Line manage Family Services Assistants and Maintenance Operatives (as applicable), setting clear priorities and expectations.
- Support rotas, induction and training; provide coaching and feedback to ensure consistent standards across shifts.
- Identify performance, conduct or wellbeing concerns early and elevate to the Family Service Manager for formal processes, in line with HR policy.
- House Standards, Safety & Compliance
- Maintain high standards of safety, cleanliness and presentation across the House, taking action and following up to completion.
- Complete routine health and safety checks, report hazards promptly and ensure actions are logged and progressed.
- Coordinate maintenance and repairs with colleagues/contractors and ensure compliance with policies and emergency procedures.
Person Specification
- Experience supervising others and supporting performance through coaching, feedback and clear expectations
- Experience working in a customer-facing, care, hospitality or family support environment, including handling sensitive situations
- Good working knowledge of health & safety responsibilities and the ability to follow procedures and complete checks
- IT confidence (e. g., Microsoft Office) and ability to use digital systems for records, rotas and reporting
- Well organised and adaptable, with strong administrative skills and attention to detail (including accurate record keeping)
- Previous experience in a safeguarding-focused environment (e. g., children, families, health or social care settings)
- Experience working in a shift-based environment, including weekend working and/or participating in an on-call rota
- Additional Requirements
- Participation in weekend working and an on-call rota.
- Commitment to RMH values, safeguarding and promoting the welfare of children and vulnerable adults.
- #J-18808-Ljbffr
Deputy Manager in Cardiff employer: Ronald McDonald House UK
At Ronald McDonald House UK, we pride ourselves on being an exceptional employer that values compassion and community impact. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while making a meaningful difference in the lives of families with children in hospital. Located in a vibrant environment, we offer a unique chance to engage in rewarding fundraising initiatives that truly resonate with our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ronald McDonald House UK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ronald McDonald House UK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ronald McDonald House UK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ronald McDonald House UK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Deputy Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ronald McDonald House UK:Before hitting send, make sure to tailor your application specifically to Ronald McDonald House UK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ronald McDonald House UK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
