Deputy Manager

Job Purpose

We are looking for a compassionate, organised, and proactive individual to support the day-to-day operations of our Ronald McDonald House. Working closely with the House Manager and wider team, you will help foster a dynamic, inclusive, and supportive environment for families. This role involves assisting with budget management, upholding charity policies, and stepping into leadership responsibilities in the House Manager’s absence. You will also play a key role in developing community and fundraising partnerships, acting as an ambassador for Ronald McDonald House Charities UK and helping to ensure the House remains a welcoming and well-run haven for those who need it most.

Key Responsibility

• Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
• Working with the team to allocate rooms and standardise family introductions to the House
• Coordinating administration and operational duties within the team
• Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
• Working to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensuring personnel files are accurate and complying with Charity and legal regulations
• Understanding and following policies and procedures for the House’s key control system
• Overseeing full and proper use of database systems
• Managing the House team schedule
• Managing House volunteers
• Being involved in House events and activities
• Building relationships with internal and external stakeholders
• Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager

Skills and Abilities

• Ability to manage a team to achieve high standards of House operations and build and maintain relationships
• Good verbal and written communication skills and confident in communicating with a wide range of audiences
• Good IT skills
• Be able to show empathy while maintaining professional boundaries
• Demonstrates an understanding of and maintains the principles of confidentiality
• Ambitious, self-motivated and enthusiastic
• Understands or willing to learn medical terminology most frequently used by resident families

Our Diversity Statement

We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team – one that makes better decisions, drives innovation, and delivers better results.