Deputy Manager

Job Purpose

• To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
• To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
• Assist with producing and managing House budgets
• Take responsibility for the House operations in the House Manager’s absence
• Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities

• Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
• Working with the team to allocate rooms and standardise family introductions to the House
• Coordinating administration and operational duties within the team
• Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
• Working to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensuring personnel files are accurate and complying with Charity and legal regulations
• Understanding and following policies and procedures for the House’s key control system
• Overseeing full and proper use of database systems
• Managing the House team schedule
• Managing House volunteers
• Being involved in House events and activities
• Building relationships with internal and external stakeholders
• Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager

Our Diversity Statement

We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team – one that makes better decisions, drives innovation, and delivers better results.