At a Glance
- Tasks: Support clients with platform queries and enhance their experience through data analysis.
- Company: Join a dynamic fintech company focused on innovation and client success.
- Benefits: Flexible hybrid/remote work, competitive salary, and opportunities for professional growth.
- Other info: Shift patterns available to suit your lifestyle and career aspirations.
- Why this job: Be part of a team that shapes client experiences and drives tech solutions.
- Qualifications: Degree in Computer Science or related field; strong Microsoft Office skills.
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting opportunity to join a company within the fintech space. They are looking for a Junior Support Analyst to support clients in using their platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams.
You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Please note this role has shift patterns (7-3pm, 9-5pm, 12-8pm, 2-10pm, 3-11pm).
- Respond to customer queries via phone, email, and chat
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accurate and high-quality client data
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
Requirements:
- Degree in Computer Science or a related discipline
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Previous experience in a support role (preferred)
- Exposure to AI tools or AI-driven solutions
IT SUPPORT ANALYST (HYBRID/ REMOTE WORKING) in Newcastle upon Tyne employer: Ronald James
Join a dynamic fintech company that values innovation and collaboration, offering a hybrid working model that promotes work-life balance. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while being part of a supportive team that prioritises client satisfaction and data-driven insights. Enjoy the unique advantage of working in a fast-paced environment where your contributions directly impact the client experience and the company's success.
