At a Glance
- Tasks: Help users with tech queries via phone, email, and chat while managing support tickets.
- Company: Join a fast-growing fintech company that values innovation and customer service.
- Benefits: Enjoy flexible shifts and the chance to work in a dynamic team environment.
- Other info: Shifts rotate between 9:00am-5:00pm and 2:00pm-10:00pm.
- Why this job: Gain valuable experience in tech support while making a real impact on user satisfaction.
- Qualifications: Strong communication skills and ideally some tech support experience or a relevant degree.
The predicted salary is between 28800 - 43200 £ per year.
We’re working with a fast-growing tech business in the fintech space who are looking for a proactive Junior Support Analyst to join their support team. This is a fantastic opportunity for someone with a strong interest in technology and a passion for customer service to gain experience in a high-performing team, working with both internal and external users.
Shifts: 9:00am-5:00pm & 2:00pm-10:00pm (rotating).
What You’ll Be Doing:
- Responding to user queries via phone, email, and chat
- Logging and prioritising support tickets
- Assisting users with platform features and onboarding
- Troubleshooting and reporting bugs
- Creating and updating user FAQs and support content
- Managing client user accounts and setup
- Providing feedback on user experience to product teams
- Producing regular reports on user activity
What We’re Looking For:
- Excellent written and verbal communication skills
- Confident using Outlook, Excel, and Word
- Ideally some previous experience in tech/software/IT support
- Ideally a degree in computer science or a relevant field
- Strong organisation and time management skills
- Calm under pressure and a strong problem-solver
- Friendly, approachable, and a real team player
Interested? Apply now & a member of our team will be in touch!
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with common support tools and platforms used in the fintech industry. Understanding how to navigate these systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. Being able to demonstrate your thought process in resolving issues will impress potential employers.
✨Tip Number 3
Engage with online communities or forums related to tech support and fintech. This not only expands your knowledge but also shows your enthusiasm for the field when discussing it in interviews.
✨Tip Number 4
Prepare to discuss your customer service experiences, even if they are from different industries. Highlighting your ability to communicate effectively and handle queries will be crucial for this role.
We think you need these skills to ace Junior Support Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in tech support or customer service. Emphasise any skills related to communication, organisation, and problem-solving, as these are key for the Junior Support Analyst role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully handled user queries or resolved issues in the past.
Highlight Technical Skills:Since the role requires proficiency in Outlook, Excel, and Word, ensure you mention your experience with these tools. If you have any familiarity with troubleshooting software or platforms, be sure to include that as well.
Show Enthusiasm for the Company:Research the fintech company and express your enthusiasm for their mission and products in your application. This shows that you're genuinely interested in being part of their team and contributing to their success.
How to prepare for a job interview at Ronald James
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and understanding of tech, as this will resonate well with the hiring team.
✨Demonstrate Your Customer Service Skills
Since the role involves a lot of user interaction, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've effectively handled queries or resolved issues in the past.
✨Prepare for Technical Questions
Brush up on basic technical concepts related to the fintech industry and the tools mentioned in the job description, like Outlook, Excel, and Word. Being able to confidently answer technical questions will show your readiness for the role.
✨Practice Problem-Solving Scenarios
Think of common support scenarios you might encounter in this role and how you would approach solving them. Practising these scenarios can help you articulate your problem-solving process clearly during the interview.
