At a Glance
- Tasks: Own and develop enterprise accounts, driving growth and retention in the edtech space.
- Company: Dynamic edtech company focused on innovation and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on building long-term relationships.
- Why this job: Be a strategic advisor and make a real impact on customer success across the US.
- Qualifications: 5+ years in account management with experience in SaaS or tech environments.
The predicted salary is between 70000 - 90000 £ per year.
We’re looking for a Strategic Account Director to join a company within the edtech space to own and develop a portfolio of enterprise accounts, with a strong focus on US-based customers. Operating from the UK, you will act as a strategic advisor, building senior stakeholder relationships across time zones, driving measurable outcomes, and ensuring long-term retention and growth. This role requires a commercially focused approach, aligning platform capabilities with customer objectives while managing complex stakeholder environments.
Key Responsibilities
- Own the end-to-end commercial strategy across a portfolio of enterprise and US-based accounts
- Develop and execute multi-year account plans aligned to customer objectives and revenue targets
- Build and maintain senior relationships with key stakeholders, including C-suite and leadership teams
- Identify and drive upsell and cross-sell opportunities through value-led business cases
- Lead renewal strategies, ensuring strong retention and revenue performance
- Monitor account health and proactively manage risks through cross-functional collaboration
- Coordinate internal teams to deliver a seamless and high-quality customer experience
- Act as the central point of alignment across product, customer success, marketing, and support teams
- Maintain strong awareness of market trends, customer industries, and competitive landscape
- Use data and insights to shape account strategy, track performance, and identify growth opportunities
What We’re Looking For
- Minimum 5 years’ experience in account management or customer-facing commercial roles within SaaS or technology environments
- Proven experience managing high-value enterprise accounts with responsibility for retention and growth targets
- Experience working with US-based or international customers from a UK base
- Confident engaging with senior stakeholders, including executive-level decision makers
- Strong ability to manage complex stakeholder environments and influence outcomes
- Structured approach to account planning, with the ability to adapt in a dynamic environment
- Experience coordinating cross-functional teams to deliver customer outcomes
- Commercially aware, with a strong understanding of market trends and customer needs
- Self-motivated, organised, and focused on building long-term customer relationships
- Comfortable working across US time zones, including afternoon and evening availability
Strategic Account Director employer: Ronald James Ltd.
As a leading player in the edtech sector, our company offers an exceptional work environment for the Strategic Account Director role, fostering a culture of innovation and collaboration. Employees benefit from flexible working arrangements, opportunities for professional development, and the chance to engage with high-profile clients across the US, all while being part of a dynamic team that values strategic thinking and customer success. Join us to make a meaningful impact in education technology while enjoying a supportive atmosphere that prioritises growth and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Network like a pro! Reach out to connections in the edtech space, especially those who work with US-based customers. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their platform capabilities and how they align with customer objectives. This will help you shine as a strategic advisor during your discussions.
✨Tip Number 3
Showcase your experience with high-value enterprise accounts. Be ready to share specific examples of how you've driven retention and growth in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience with enterprise accounts and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the edtech space and how your skills match our needs. Don’t forget to mention your experience with US-based customers and your approach to building relationships.
Showcase Your Achievements:When detailing your past roles, focus on measurable outcomes. Did you drive revenue growth or improve retention rates? We love numbers, so make sure to include them to demonstrate your impact in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Ronald James Ltd.
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s portfolio and understand their key enterprise accounts. Familiarise yourself with their business models, challenges, and how your potential employer's platform can align with their objectives. This will help you demonstrate your strategic thinking and show that you're ready to hit the ground running.
✨Build Relationships in Advance
Since this role involves engaging with senior stakeholders, try to connect with them on LinkedIn or through mutual contacts before the interview. This not only shows initiative but also gives you insights into their priorities and pain points, which you can address during your conversation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage complex stakeholder environments and drive growth. Prepare specific examples from your past experiences where you've successfully navigated challenges, influenced outcomes, or executed account strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Commercial Acumen
Be ready to discuss market trends and customer needs relevant to the edtech space. Highlight your understanding of how these factors influence account management and retention strategies. This will demonstrate your commercial awareness and ability to align the company's capabilities with customer objectives.
