At a Glance
- Tasks: Own and develop enterprise accounts, driving growth and retention in the edtech space.
- Company: Dynamic edtech company focused on innovation and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on building long-term relationships.
- Why this job: Be a strategic advisor and make a real impact on customer success across the US.
- Qualifications: 5+ years in account management with experience in SaaS or tech environments.
The predicted salary is between 70000 - 90000 £ per year.
We’re looking for a Strategic Account Director to join a company within the edtech space to own and develop a portfolio of enterprise accounts, with a strong focus on US-based customers. Operating from the UK, you will act as a strategic advisor, building senior stakeholder relationships across time zones, driving measurable outcomes, and ensuring long-term retention and growth. This role requires a commercially focused approach, aligning platform capabilities with customer objectives while managing complex stakeholder environments.
Key Responsibilities
- Own the end-to-end commercial strategy across a portfolio of enterprise and US-based accounts
- Develop and execute multi-year account plans aligned to customer objectives and revenue targets
- Build and maintain senior relationships with key stakeholders, including C-suite and leadership teams
- Identify and drive upsell and cross-sell opportunities through value-led business cases
- Lead renewal strategies, ensuring strong retention and revenue performance
- Monitor account health and proactively manage risks through cross-functional collaboration
- Coordinate internal teams to deliver a seamless and high-quality customer experience
- Act as the central point of alignment across product, customer success, marketing, and support teams
- Maintain strong awareness of market trends, customer industries, and competitive landscape
- Use data and insights to shape account strategy, track performance, and identify growth opportunities
What We’re Looking For
- Minimum 5 years’ experience in account management or customer-facing commercial roles within SaaS or technology environments
- Proven experience managing high-value enterprise accounts with responsibility for retention and growth targets
- Experience working with US-based or international customers from a UK base
- Confident engaging with senior stakeholders, including executive-level decision makers
- Strong ability to manage complex stakeholder environments and influence outcomes
- Structured approach to account planning, with the ability to adapt in a dynamic environment
- Experience coordinating cross-functional teams to deliver customer outcomes
- Commercially aware, with a strong understanding of market trends and customer needs
- Self-motivated, organised, and focused on building long-term customer relationships
- Comfortable working across US time zones, including afternoon and evening availability
Strategic Account Director in Newcastle upon Tyne employer: Ronald James Ltd.
As a leading player in the edtech sector, our company offers an exceptional work environment for the Strategic Account Director role, fostering a culture of innovation and collaboration. Employees benefit from flexible working arrangements, opportunities for professional development, and the chance to engage with high-profile clients across the US, all while being part of a dynamic team that values strategic thinking and customer success. Join us to make a meaningful impact in education technology and grow your career in a supportive and forward-thinking atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to connections in the edtech space, especially those who have experience with US-based accounts. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This shows you’re genuinely interested and ready to contribute to their goals right from the start.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Strategic Account Director role. We love seeing candidates who are proactive and engaged with our platform!
We think you need these skills to ace Strategic Account Director in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience with enterprise accounts and any specific achievements that align with the job description. We want to see how you can drive measurable outcomes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for edtech and how your skills can help us build strong relationships with US-based customers.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience engaging with senior stakeholders. We’re looking for someone who can navigate complex environments, so share examples of how you've influenced outcomes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ronald James Ltd.
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s portfolio and understand their key enterprise accounts. Familiarise yourself with their business models, challenges, and how your role as a Strategic Account Director can add value. This will show that you’re not just interested in the position but are genuinely invested in their success.
✨Master the Art of Relationship Building
Since this role involves engaging with senior stakeholders, practice articulating how you’ve successfully built and maintained relationships in the past. Prepare examples that highlight your ability to influence outcomes and drive retention. Remember, it’s all about demonstrating your interpersonal skills and strategic thinking.
✨Showcase Your Commercial Acumen
Be ready to discuss market trends and customer needs relevant to the edtech space. Bring insights on how these trends can impact the company’s strategy and account management. This will not only demonstrate your industry knowledge but also your ability to align platform capabilities with customer objectives.
✨Prepare for Cross-Functional Collaboration
Think of examples where you’ve coordinated with different teams to deliver exceptional customer experiences. Highlight your structured approach to account planning and how you adapt to dynamic environments. This will reassure them that you can manage complex stakeholder environments effectively.
