At a Glance
- Tasks: Support clients using our fintech platform and analyse data to enhance user experience.
- Company: Join a dynamic fintech company focused on innovation and client success.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career in a fast-paced industry.
- Why this job: Make a real difference by helping clients and improving our platform with your insights.
- Qualifications: Degree in Computer Science or related field; strong analytical and communication skills.
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting opportunity to join a company within the fintech space. They are looking for a Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities
- Respond to customer queries via phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accurate and high-quality client data
- Gather and communicate customer feedback to internal teams
- Maintain error logs and contribute to continuous improvement
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
- Complete technical questionnaires to meet compliance standards
Mandatory Skill Set
- Degree in Computer Science or a related discipline
- Strong analytical mindset with the ability to produce structured reports or datasets
- Excellent communication and interpersonal skills
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Experience using Visual Studio Code or similar IDEs
- Ability to manage multiple tasks and priorities
- Comfortable working under pressure while delivering accurate solutions
- Previous experience in a support role (preferred)
Useful / Desirable Skills
- Experience with client onboarding processes
- Exposure to AI tools or AI-driven solutions
- Experience producing client-facing reports or dashboards
Junior Support Analyst in Newcastle upon Tyne employer: Ronald James Ltd.
Join a dynamic fintech company that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact client success. As a Junior Support Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work alongside talented teams in a fast-paced environment. With a focus on employee development and a commitment to enhancing the client experience, this role provides a meaningful pathway to advance your career in the exciting world of financial technology.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their platform, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, being able to explain complex concepts simply is key. Try role-playing common support scenarios with a friend or family member.
✨Tip Number 3
Show off your analytical skills! Prepare examples of how you've used data to solve problems in the past. This could be anything from improving a process to creating reports that helped your team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Junior Support Analyst role!
We think you need these skills to ace Junior Support Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Support Analyst role. Highlight any relevant experience in customer support, data analysis, or tech tools like Visual Studio Code.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role in the fintech space. Share specific examples of how you've resolved client issues or improved user experiences in the past.
Show Off Your Analytical Skills:Since this role involves data analysis, include any projects or experiences where you've produced structured reports or analysed data trends. We want to see your analytical mindset in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Ronald James Ltd.
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the company’s platform and services. Dive into their website, explore user guides, and even try out the platform if possible. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Analytical Skills
As a Junior Support Analyst, your analytical mindset is key. Prepare to discuss how you've used data analysis in previous roles or projects. Bring examples of structured reports or datasets you've created, and be ready to explain how they improved client experiences or resolved issues.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might want to role-play common customer queries with a friend or family member. This will help you feel more comfortable when responding to questions during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure client satisfaction. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
