At a Glance
- Tasks: Support clients using our fintech platform and analyse data to enhance user experience.
- Company: Join a dynamic fintech company focused on innovation and client success.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career in fintech.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Degree in Computer Science or related field, strong analytical and communication skills.
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting opportunity to join a company within the fintech space. They are looking for a Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities
- Respond to customer queries via phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accurate and high-quality client data
- Gather and communicate customer feedback to internal teams
- Maintain error logs and contribute to continuous improvement
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
- Complete technical questionnaires to meet compliance standards
Mandatory Skill Set
- Degree in Computer Science or a related discipline
- Strong analytical mindset with the ability to produce structured reports or datasets
- Excellent communication and interpersonal skills
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Experience using Visual Studio Code or similar IDEs
- Ability to manage multiple tasks and priorities
- Comfortable working under pressure while delivering accurate solutions
- Previous experience in a support role (preferred)
Useful / Desirable Skills
- Experience with client onboarding processes
- Exposure to AI tools or AI-driven solutions
- Experience producing client-facing reports or dashboards
Junior Support Analyst employer: Ronald James Ltd.
Join a dynamic fintech company that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact client success. As a Junior Support Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work alongside talented teams in a supportive environment. Located in a thriving tech hub, this role provides unique advantages such as access to cutting-edge technology and a network of industry professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those already working at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to support roles and data analysis. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Bring examples of reports or insights you've created in the past. This will demonstrate your ability to produce structured data and improve client experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Support Analyst role. Highlight any relevant support experience, analytical skills, and your ability to communicate effectively with clients.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity in the fintech space. Share specific examples of how you've resolved client issues or improved user experiences in the past.
Showcase Your Analytical Skills:Since this role involves data analysis, be sure to mention any experience you have with producing reports or working with datasets. We want to see how you can contribute to improving our platform through structured insights.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at Ronald James Ltd.
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the company’s platform and services. Dive into their website, explore their features, and understand how they help clients. This will not only show your enthusiasm but also prepare you to answer questions about how you can support users effectively.
✨Show Off Your Analytical Skills
As a Junior Support Analyst, your analytical mindset is key. Be ready to discuss how you've used data analysis in previous roles or projects. Prepare examples of how you’ve produced structured reports or insights that improved client experiences. This will demonstrate your ability to contribute meaningfully from day one.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts or guide users through platform features. Role-play with a friend or family member to build confidence in your communication style.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in client support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
