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- Tasks: Support clients using our fintech platform and analyse data for improved experiences.
- Company: Join a dynamic fintech company focused on innovation and client success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work with cutting-edge AI tools.
- Why this job: Make a real difference by enhancing client experiences and solving their queries.
- Qualifications: Degree in Computer Science, strong analytical skills, and excellent communication.
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting opportunity to join a company within the fintech space. They are looking for a Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities:
- Respond to customer queries via phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accurate and high-quality client data
- Gather and communicate customer feedback to internal teams
- Maintain error logs and contribute to continuous improvement
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
- Complete technical questionnaires to meet compliance standards
Some of the requirements:
- Degree in Computer Science or a related discipline
- Strong analytical mindset with the ability to produce structured reports or datasets
- Excellent communication and interpersonal skills
- Experience using Visual Studio Code or similar IDEs
- Ability to manage multiple tasks and priorities
- Comfortable working under pressure while delivering accurate solutions
- Previous experience in a support role (preferred)
- Experience with client onboarding processes
- Exposure to AI tools or AI-driven solutions
- Experience producing client-facing reports or dashboards
Support Analyst in Newcastle upon Tyne employer: Ronald James Group
Contact Detail:
Ronald James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common support analyst scenarios. Think about how you'd handle tricky client queries or analyse data trends. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your analytical skills! Bring examples of reports or dashboards you've created in the past. This will demonstrate your ability to produce structured insights, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any relevant experience in customer support, data analysis, or working with technology to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this opportunity and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your Analytical Skills: Since this role involves data analysis, don’t forget to mention any experience you have with producing reports or analysing data. We want to see how you can contribute to improving client experiences through structured insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ronald James Group
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the company’s platform and services. Dive into their website, explore user guides, and even try out the platform if possible. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Analytical Skills
As a Support Analyst, your analytical mindset is key. Prepare to discuss how you've used data analysis in previous roles. Bring examples of reports or datasets you've produced, and be ready to explain how they improved client experiences or resolved issues.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family, focusing on how you would guide users through platform features or handle customer queries.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure client satisfaction. This shows that you’re not just interested in the job, but also in how you can contribute to their success.