Internal Business Development Executive in Newcastle upon Tyne

The Role

You’ll develop an existing portfolio of trade accounts, building strong relationships and understanding each customer’s needs to identify opportunities to increase sales. Working primarily over the telephone, supported by email and digital channels, you’ll also onboard new customers, re‑engage inactive accounts and promote new products, offers and training opportunities.

Key Responsibilities

• Build and maintain strong relationships with existing trade customers.
• Identify opportunities to grow accounts through relevant product recommendations and upselling.
• Re‑engage lapsed or less active customers to encourage repeat business.
• Follow up on new account applications and support customers through their first order.
• Introduce customers to new products, launches and promotions.
• Promote relevant training and education opportunities.
• Contact prospective customers to introduce the business and its offering.
• Maintain accurate customer records and follow-ups within the CRM.
• Support the wider team with sales administration and coordination.

About You

• Previous experience in telesales, internal sales or business development.
• Experience within the beauty industry would be advantageous.
• Strong communication skills and a confident, professional telephone manner.
• Commercial awareness and the ability to identify opportunities to increase sales.
• Experience using CRM systems to manage customer relationships and sales activity.
• A proactive, resilient and self‑motivated approach.
• Confidence handling objections and working towards targets.
• A genuine interest in the beauty industry.