At a Glance
- Tasks: Support clients using our fintech platform and analyse data to enhance user experience.
- Company: Join a dynamic fintech company making waves in the tech industry.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Exciting opportunities for personal development and exposure to cutting-edge technology.
- Why this job: Be part of a team that values your insights and helps clients succeed.
- Qualifications: Degree in Computer Science and strong analytical skills required.
The predicted salary is between 31050 - 37950 £ per year.
This is an exciting opportunity to join a company within the fintech space. They are looking for a Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities
- Respond to customer queries via phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accurate and high-quality client data
- Gather and communicate customer feedback to internal teams
- Maintain error logs and contribute to continuous improvement
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
- Complete technical questionnaires to meet compliance standards
Mandatory Skill Set
- Degree in Computer Science or a related discipline
- Strong analytical mindset with the ability to produce structured reports or datasets
- Excellent communication and interpersonal skills
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Experience using Visual Studio Code or similar IDEs
- Ability to manage multiple tasks and priorities
- Comfortable working under pressure while delivering accurate solutions
- Previous experience in a support role (preferred)
Useful / Desirable Skills
- Experience with client onboarding processes
- Exposure to AI tools or AI-driven solutions
- Experience producing client-facing reports or dashboards
Junior Support Analyst employer: Ronald James Group
Ronald James Group is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Newcastle. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working alongside a talented team in an Agile environment. Enjoy the unique advantage of a hybrid work model, allowing for flexibility and a balanced work-life integration as you contribute to high-quality software across various platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ronald James Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ronald James Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ronald James Group:Your cover letter is your chance to shine! Tell us why you want to work at Ronald James Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ronald James Group!
How to prepare for a job interview at Ronald James Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
