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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with IT projects.
- Company: Join a dynamic firm focused on global support for staff.
- Benefits: Enjoy flexible working, training opportunities, and a collaborative environment.
- Why this job: Be the go-to tech guru and make a real impact on your colleagues' productivity.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to learn and grow in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
The IT Technician will work closely with all staff to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
Main Duties & Responsibilities
- Provide technical support:
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
- Resolve network connectivity problems (Wi-Fi, DNS, LAN).
- Basic Entra administration (password and MFA resets).
- Assist with mobile device support (iOS and Android).
Flexibility
The firm places great importance on flexibility of approach, and on the need to cover for colleagues in your department and others as necessary.
Information Technology Technician (, , United Kingdom) employer: Ronald Fletcher Baker LLP
Contact Detail:
Ronald Fletcher Baker LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hardware and software that the company uses. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills on various devices and operating systems. The more hands-on experience you have, the more confident you'll be when discussing your capabilities with us.
✨Tip Number 3
Showcase your ability to communicate technical information clearly. Since you'll be the first point of contact for staff, being able to explain complex issues in simple terms is crucial.
✨Tip Number 4
Highlight any experience you have with training others or creating documentation. This role involves providing technical training, so demonstrating your ability to teach and share knowledge will be beneficial.
We think you need these skills to ace Information Technology Technician (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Include specific examples of how you've resolved technical issues in the past.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide prompt technical support and your experience with various IT systems, as well as your willingness to assist with IT projects.
Showcase Your Technical Skills: Clearly list your technical skills related to the job description, such as familiarity with Microsoft Office Suite, network troubleshooting, and mobile device support. This will demonstrate your capability to handle the responsibilities outlined.
Highlight Flexibility and Teamwork: Emphasise your flexibility and ability to work collaboratively with colleagues. Provide examples of how you've adapted to changing situations or supported team members in previous roles.
How to prepare for a job interview at Ronald Fletcher Baker LLP
✨Show Your Technical Skills
Be prepared to demonstrate your technical knowledge during the interview. Brush up on common hardware and software issues, as well as troubleshooting techniques. You might be asked to solve a problem on the spot, so practice explaining your thought process clearly.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This role requires flexibility and teamwork, so be ready to discuss how you can contribute to a collaborative environment. Mention any previous experiences where you adapted to changing situations or supported colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues or provided support to users. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing IT projects, or opportunities for professional development. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
