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For Companies At a Glance
- Tasks: Support staff with IT issues, troubleshoot hardware and software, and assist with projects.
- Company: Join a dynamic firm focused on global support and innovation in technology.
- Benefits: Enjoy flexible working hours, training opportunities, and a collaborative environment.
- Why this job: Be the go-to tech guru, enhance your skills, and make a real impact on the team.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Opportunity to grow within the company and participate in exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
The IT Technician will work closely with all staff to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
MAIN DUTIES & RESPONSIBILITIES
- Provide technical support:
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
- Resolve network connectivity problems (Wi-Fi, DNS, LAN).
- Basic Entra administration (password and MFA resets).
- Assist with mobile device support (iOS and Android).
- Maintain and update internal knowledge bases, lists, and records.
- Participate in IT projects as required (e.g. hardware upgrades, software deployments).
- Maintain a good record of working and spare hardware.
- Ensuring the office is appropriately organised, general assistance.
- Keep lists and records up to date.
- To provide technical training on our system to new starters and other employees as necessary.
- Image, set up and deploy new workstations, provide remote support to users.
- To provide each department with a fluent workflow that best suits their working environment and staff.
FLEXIBILITY
The firm places great importance on flexibility of approach, and on the need to cover for colleagues in your department and others as necessary.
Information Technology Technician employer: Ronald Fletcher Baker LLP
Contact Detail:
Ronald Fletcher Baker LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hardware and software that the company uses. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills in a real-world environment. Set up a home lab or volunteer to help friends and family with their tech issues. This hands-on experience will not only boost your confidence but also provide you with practical examples to discuss in interviews.
✨Tip Number 3
Network with current IT professionals, especially those working in similar roles. Attend local tech meetups or online forums to gain insights into the industry and potentially get referrals for job openings.
✨Tip Number 4
Stay updated on the latest technology trends and tools relevant to IT support. Being knowledgeable about new software and hardware can impress interviewers and show your commitment to continuous learning.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Include specific examples of how you've resolved technical issues in the past.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide effective technical support and your experience with training others, as this is a key part of the job.
Showcase Relevant Skills: Emphasise skills that are directly related to the job description, such as knowledge of Microsoft Office Suite, network troubleshooting, and mobile device support. Use bullet points for clarity.
Highlight Flexibility: Since flexibility is important for this role, mention any experiences where you adapted to changing circumstances or covered for colleagues. This will demonstrate your ability to work well in a team environment.
How to prepare for a job interview at Ronald Fletcher Baker LLP
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Brush up on common hardware and software issues, as well as troubleshooting techniques. You might be asked to solve a problem on the spot, so practice explaining your thought process clearly.
✨Demonstrate Your Communication Skills
As the first point of contact for employees, strong communication skills are essential. Practice explaining complex IT concepts in simple terms. Be ready to share examples of how you've effectively communicated with non-technical staff in the past.
✨Highlight Your Flexibility
The role requires a flexible approach to cover for colleagues. Prepare examples that showcase your adaptability in previous roles, especially when dealing with unexpected challenges or changes in priorities.
✨Prepare for Teamwork Questions
Since you'll be working closely with various departments, expect questions about teamwork. Think of instances where you collaborated with others to achieve a goal or resolve an issue, and be ready to discuss your role in those situations.
