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- Tasks: Manage Pro customer orders and provide tailored solutions for their needs.
- Company: Join RONA, a passionate team dedicated to helping customers bring projects to life.
- Benefits: Enjoy exclusive discounts, retirement plans, annual bonuses, and career growth opportunities.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and knowledge of the construction industry is a plus.
- Other info: Inclusive workplace promoting work-life balance and diversity.
The predicted salary is between 28800 - 48000 £ per year.
This position requires full-time on-site presence, Monday to Friday during daytime hours, at one of our stores in Ottawa, ON. At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match.
Responsibilities- Manage Pro customer orders nationwide, for both regular and special orders
- Work closely and maintain good relations with sales representatives, the delivery and receiving team, and with colleagues
- Understand the challenges faced by Pro customers to be able to advise them and find solutions tailored to their needs
- Keep abreast of new products on the market, as well as their features and functions, through appropriate training
- Experience in a similar position and/or knowledge of the construction industry
- Experience in customer service
- Computer skills: email, Microsoft suite (mainly Excel and Teams)
- Knowledge of company software: MMS, Soda, and other systems (an asset)
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more!
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Coordinator, Pro Sales Support (Ottawa, ON) on site employer: RONA
Contact Detail:
RONA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator, Pro Sales Support (Ottawa, ON) on site
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching RONA and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in helping Pro customers with tailored solutions.
✨Tip Number 3
Practice common interview questions and answers, especially those related to customer service and teamwork. We want to see how you handle challenges and work with others, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RONA team and contributing to our community-focused mission.
We think you need these skills to ace Coordinator, Pro Sales Support (Ottawa, ON) on site
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping customers and making a difference in their projects.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or the construction industry. We want to see how your skills can help us support our Pro customers effectively!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with RONA.
How to prepare for a job interview at RONA
✨Know Your Products
Familiarise yourself with the latest products and services offered by RONA. Being able to discuss specific features and how they can benefit Pro customers will show your enthusiasm and knowledge, making you stand out.
✨Build Rapport with the Team
Since this role involves working closely with sales reps and delivery teams, practice how to establish a good rapport. Think of examples from your past experiences where you successfully collaborated with others to solve problems.
✨Showcase Your Customer Service Skills
Prepare to share specific instances where you've gone above and beyond for customers. Highlight your understanding of the challenges faced by Pro customers and how you’ve tailored solutions to meet their needs.
✨Be Tech-Savvy
Brush up on your computer skills, especially with Microsoft Excel and Teams. If you have experience with company software like MMS or Soda, be ready to discuss how you used these tools effectively in previous roles.
