Account Manager - Established UK Ironmongery Supplier Location: Birmingham - office-based, Monday to Friday Type: Full-time, permanent The Opportunity Most account management roles in building products are order desks with a job title attached. This one isn't. It sits inside a 73-year-old business in the middle of a genuine revamp, and it's built for someone who wants to turn well-serviced accounts into well-developed ones. Our client is looking for an Account Manager to take ownership of a busy ironmongery patch in Birmingham. Many of the accounts average around £50,000 a year, and the current area revenue of around £500,000 is something the business wants to grow well beyond. You'll split your time evenly between new and existing business, with plenty of autonomy to decide where your effort goes. This is a role for an instinctive seller with a working knowledge of ironmongery or hardware, who is curious, commercially minded and ready to grow into the role and the business. It will suit someone ambitious who wants to step up, and who would value a route that could lead into management as the company expands. About the Company Our client is a 73-year-old ironmongery business supplying repair, replacement and project work to universities, healthcare providers, facilities management companies, subcontractors and estates departments. The business is growing, developing and modernising. As longstanding colleagues approach retirement, the company is future-proofing by bringing in new people to grow with it, and new departments and positions are being created as part of that shift. The culture is relaxed, friendly and free of politics. The team is a mix of experienced long-servers and younger colleagues, and the younger members are pushing for more social activities such as barbecues and group outings. There is plenty of support within the business, and plenty of people to learn from. The Role As Account Manager, you'll take ownership of a busy ironmongery patch, building relationships, spotting opportunity and growing revenue rather than simply processing what comes in. This is a new role created by an upcoming retirement. You'll be office-based in Birmingham, working with customers across universities, healthcare, FM companies, subcontractors and estates departments. The work is currently mainly repair and replacement. The role is highly autonomous and KPI driven on activity and revenue. What you'll be doing: * Developing and maximising your existing accounts, moving beyond servicing them to uncover further spend and upsell opportunities * Winning new customers across universities, healthcare, FM companies, subcontractors and estates departments * Growing outbound calling to around 30% of your activity, from a base that is currently mostly call-backs * Building strong, lasting relationships so the business becomes your customers' first call for ironmongery * Handling enquiries received by call, email or photograph, entering orders into Business Central and seeing them through to despatch * Prioritising your time on commercially worthwhile accounts rather than small orders or consumer enquiries * Offering sound technical guidance on ironmongery and hardware, including access control, and drawing on colleagues' expertise where needed * Delivering against activity and revenue targets and helping to increase the area's revenue beyond its current level About You * Experience in ironmongery or hardware, with general technical competence - you don't need to know everything * An instinctive salesperson who upsells and closes deals * Commercially aware, able to judge where the value lies and prioritise your time accordingly * Inquisitive, with real curiosity about customers and their needs * A proven ability to build rapport and keep customers loyal * Confident making outbound calls to win new business * Ambitious, with a desire to grow into the role and the business * Access control knowledge is desirable * A GAI qualification is beneficial but not a prerequisite * Experience of the target routes to market is not essential What's On Offer * Competitive Salary * 25 days' annual leave * 3% pension * A bonus is not currently part of the package, though the business is open to introducing one in the future * An established 73-year-old business that is modernising, with plenty of experienced colleagues to learn from * Progression that isn't rigid but is available for the right person, with new departments and positions being created and a potential route into management * A relaxed, friendly, politics-free culture with a growing social scene How to Apply If you're an ambitious, commercially minded seller with ironmongery or hardware knowledge, a natural instinct to upsell and close, and the curiosity to grow an established patch in Birmingham, we'd like to hear from you. Apply through Rommbic with your CV, or get in touch with us for a confidential conversation about the role
Account Manager in Birmingham employer: Rommbic
Join a nationally recognised leader in telehandler and roto hire, where your expertise as a Field Service Engineer will be valued and nurtured. With a commitment to employee development through manufacturer-led training and a supportive work culture, you'll enjoy competitive benefits including 25 days of annual leave, a salary sacrifice pension, and access to an extensive online learning Academy. Working across the East Midlands, you'll be part of a team that prioritises safety and customer satisfaction while maintaining a modern fleet of well-maintained machines.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Birmingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Rommbic, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Account Manager at Rommbic.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Rommbic
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
