Sales Administration Coordinator

Company Overview

ROMIL Ltd, located in Waterbeach, Cambridge, is a leading provider of high purity solvents, acids, reagents and certified reference materials meeting ISO 17034 requirements. With over four decades of experience, ROMIL is dedicated to acheiving superior purity and performance at a competitive price. The company supplies analytical and life scientists worldwide with exceptional quality products, including the PrimAg® range of calibration solutions and ultra-pure solvents.

Job Summary

This is a full time, on-site role for an experienced and pro-active Sales Administration Coordinator at ROMIL Ltd. This is an important role where you will have prime responsibility for liaison between our customers and prospective customers on one hand and all our internal departments (production, laboratory, despatch, warehouse and accounts) on the other. Working closely with a small, dedicated team, you will ensure prompt and efficient sales order processing from receipt to despatch and a speedy response to enquiries.

Duties and Responsibilities

• Deliver a first class customer experience at all times
• To be the primary point of contact for the customer, managing the day to day activities such as sales order entry, chasing outstanding orders, resolving complaints, handling enquiries, booking transport and managing delivery expectations all within a timely manner
• Proactively communicate with the customer any delivery delays
• Work closely with the Commercial Manager to support and develop the relationship with the our customers and optimise all sales opportunities
• Liaise with internal departments such as production, laboratory, warehouse and despatch to ensure a smooth and timely delivery of goods from receipt of order through to despatch
• Accurately and promptly invoice orders once despatched in line with current quotations

Ideal Candidate

• Strong customer service ethics
• Admin experience desirable, but not essential
• To be able to communicate at all levels, both over the phone and by email
• Quick learner – can pick up bespoke systems quickly
• Keen eye for detail
• Organised and methodical
• Self motivated and driven
• Responsive, reactive & proactive
• Have the desire to grow in a role
• Have a positive outlook
• Flexible approach to work
• Take ownership of, and responsibility for, their own role

Benefits

• Overtime
• Quarterly Bonus
• Company events
• Company pension
• Cycle to work scheme
• Free onsite parking
• Discounted Gym membership
• Life insurance

Pay: From £27,000 per year

If you are passionate about supporting sales teams and enhancing customer experiences, we invite you to apply for the Sales Administration Coordinator position at ROMIL Ltd today!

WE CAN CURRENTLY ONLY ACCEPT APPLICATIONS FROM PEOPLE WITH THE RIGHT TO WORK IN THE UK AND CANNOT OFFER SPONSORSHIP AT THIS TIME.