At a Glance
- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Earn £13.74 per hour, enjoy discounts, healthcare support, and a pension scheme.
- Other info: Flexible working hours with a focus on work-life balance.
- Why this job: Be part of a winning team and build strong relationships with customers.
- Qualifications: Must be 18+, self-motivated, and able to communicate effectively.
The predicted salary is between 13.74 - 13.74 £ per hour.
Hourly Rate for Retail: £13.74 per hour (standard + location allowance)
Retail Working Hours: 17
Compensation: up to GBP 13 - hourly
Company Description: Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description: Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career?
What you will do:
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Do you enjoy building strong relationships and can you communicate effectively?
- Self‑motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information: At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Retail Customer Service in Crawley employer: Romfordgreyhoundstadium
Entain is an exceptional employer that prioritises its people, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With competitive pay, flexible working hours, and a strong commitment to employee wellbeing, you will thrive in an inclusive environment that celebrates individuality and teamwork. Join us in our dynamic betting shops, where your passion for sports and customer service can lead to a rewarding career with ample recognition and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Crawley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Romfordgreyhoundstadium, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Service in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Romfordgreyhoundstadium that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Romfordgreyhoundstadium will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Romfordgreyhoundstadium and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Romfordgreyhoundstadium
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Romfordgreyhoundstadium, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Romfordgreyhoundstadium!
