At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic retail environment.
- Company: Join the Entain family, a leader in the betting industry with a supportive culture.
- Benefits: Earn £13.00 per hour, enjoy discounts, healthcare support, and a pension scheme.
- Other info: Flexible shifts with a healthy work-life balance and opportunities for recognition.
- Why this job: Be part of an exciting team, engage with customers, and make a real impact.
- Qualifications: Must be 18+, with experience in customer service and cash handling.
The predicted salary is between 13 - 13 £ per hour.
Job Description
- Retail Customer Service Manager
- you will play an important role in the Entain family, delivering top customer service and driving standards daily.
- Reporting to the Shop Manager, you will be part of the
- Shop team
, who will serve customers and build relationships to encourage repeat custom.
Salary is £13.00 per hour
What you will do
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Work patterns
Shops can be open Monday to Sunday 8am‑10pm depending on location, including weekends and bank holidays.
Your typical weekly rota will be 17 hours, a blend of long opening or closing shifts and shorter evening shifts, varying week to week.
Entain commits to providing your rota at least four weeks in advance to support a healthy work‑life balance.
Qualifications
To be successful in this role
- You must be 18 years of age or over.
- Previous work in a customer‑facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Benefits
At Entain, a great compensation package is just the beginning. In our betting shops you can expect:
- Optional overtime subject to availability.
- Pension scheme and annual Share Save.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
We also offer opportunities for recognition and prizes, and a supportive inclusive community.
We welcome reasonable adjustments at any stage of the recruitment process.
We are an equal opportunities employer, committed to diversity, equity and inclusion.
We do not discriminate based on race, colour, nationality, ethnicity or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other protected status.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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