At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high standards.
- Company: Join Entain, the powerhouse behind Ladbrokes & Coral betting shops.
- Benefits: Flexible part-time hours, perfect for balancing studies and work.
- Other info: Ideal for students looking for evening and weekend work.
- Why this job: Be part of a dynamic team that builds relationships and drives repeat business.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
Entain operates Ladbrokes & Coral betting shops and is seeking a Retail Customer Service Manager to deliver top customer service and drive standards across the shop team.
You will report to the Shop Manager and contribute to a team that builds relationships to encourage repeat business.
The role provides part-time hours (16 per week) with shifts including weekday evenings and weekend slots, aligning with our store patterns.
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Retail Customer Service Lead — Evenings & Weekends in Nottingham employer: Romford Greyhound Stadium
Entain is an exceptional employer, offering a dynamic work environment where you can thrive in the fast-paced world of retail betting. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have ample opportunities to grow your career while enjoying competitive benefits and a supportive atmosphere in our Ladbrokes & Coral shops across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Lead — Evenings & Weekends in Nottingham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Romford Greyhound Stadium, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Service Lead — Evenings & Weekends in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Romford Greyhound Stadium that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Romford Greyhound Stadium will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Romford Greyhound Stadium and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Romford Greyhound Stadium
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Romford Greyhound Stadium, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Romford Greyhound Stadium!
