At a Glance
- Tasks: Deliver top-notch customer service and drive daily standards in a vibrant retail environment.
- Company: Join Entain, a leading name in the betting industry with a focus on customer satisfaction.
- Benefits: Enjoy a healthy work-life balance with flexible 20-hour shifts and equal opportunities.
- Other info: Flexible shifts from 8am-10pm, perfect for students seeking part-time work.
- Why this job: Be part of a dynamic team that values relationships and encourages repeat business.
- Qualifications: Strong customer service skills and a passion for building relationships.
The predicted salary is between 9.9 - 12.1 £ per hour.
Entain's Ladbrokes & Coral betting shops are seeking a Retail Customer Service Manager to deliver top customer service and drive standards daily.
Reporting to the Shop Manager, you will be part of the Shop team serving customers and building relationships to encourage repeat business.
Shops open 8am-10pm; typical rota is 20 hours per week with a mix of opening/closing and evening shifts. Entain offers a healthy work-life balance and equal opportunities.
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Retail Customer Service Manager — 20h Week in London employer: Romford Greyhound Stadium
Entain is an exceptional employer, offering a dynamic work environment where you can thrive in the fast-paced world of retail betting. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have ample opportunities to grow your career while enjoying competitive benefits and a supportive atmosphere in our Ladbrokes & Coral shops across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Manager — 20h Week in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Romford Greyhound Stadium and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Romford Greyhound Stadium and let us see your personality shine through!
We think you need these skills to ace Retail Customer Service Manager — 20h Week in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Romford Greyhound Stadium.
Get Familiar with Our Brand:Before applying, take some time to learn about Romford Greyhound Stadium and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Romford Greyhound Stadium
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Romford Greyhound Stadium.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Romford Greyhound Stadium will surely appreciate.
