At a Glance
- Tasks: Deliver top-notch customer service and manage daily shop operations.
- Company: Join Entain, a leading global sports betting and gaming company.
- Benefits: Earn £13.00 per hour with great perks like discounts and healthcare support.
- Other info: Enjoy a supportive, inclusive workplace with opportunities for growth.
- Why this job: Be part of a dynamic team where no two days are the same!
- Qualifications: Must be 18+, with customer service experience and cash handling skills.
The predicted salary is between 13 - 13 £ per hour.
There's nothing like a career at Entain.
We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety.
We're a FTSE company with iconic brands including Ladbrokes, Coral, Bet MGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential.
Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job Description
As a
Retail Customer Service Manager , you will play an important role in the Entain family, delivering top customer service and driving standards daily.
In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the
Shop team , who will serve customers and build relationships to encourage repeat custom.
Salary is £13.00 per hour
Are you ready to launch a winning career?
What you will do
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
- Work patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
((Your typical weekly rota will be 24 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.))
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
To be successful in this role
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
- Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best.
Join us, and a great compensation package is just the beginning.
- Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual Share Save.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes.
Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer .
We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Retail Customer Service in Fareham employer: Romford Greyhound Stadium
Entain is an exceptional employer, offering a dynamic work environment where you can thrive in the fast-paced world of retail betting. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have ample opportunities to grow your career while enjoying competitive benefits and a supportive atmosphere in our Ladbrokes & Coral shops across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Fareham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Romford Greyhound Stadium, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Romford Greyhound Stadium!
We think you need these skills to ace Retail Customer Service in Fareham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Romford Greyhound Stadium, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Romford Greyhound Stadium and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Romford Greyhound Stadium that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Romford Greyhound Stadium
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
