Entain is hiring a CPCC Team Manager to lead a team of CPCC Analysts and Senior Analysts in an in-office, shift-based environment. You will drive daily performance, engagement, and development while handling compliant customer interactions and escalations.
You will collaborate with QA, Training and other partners to ensure auditable interactions, with 24/7 coverage, strong service levels, and continuous improvement in processes and outcomes for customers.
CPCC Team Lead: Customer Protection & 24/7 Operations employer: Romford Greyhound Stadium
Entain is an exceptional employer, offering a dynamic work environment where you can thrive in the fast-paced world of retail betting. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have ample opportunities to grow your career while enjoying competitive benefits and a supportive atmosphere in our Ladbrokes & Coral shops across the UK.
