Coffee Shop Manager in New Malden

Coffee shop manager Full time position Starting rate £16.50 ph The Role As Coffee Shop Manager, you will oversee the daily operation of the café, lead and support the team, maintain high standards and help create a friendly atmosphere that keeps customers coming back. Full Time Position Key Responsibilities ● Oversee the day-to-day running of the coffee shop, ensuring smooth and efficient operations. ● Lead, motivate and support the team, creating a positive and productive working environment. ● Deliver outstanding customer service and ensure every customer feels welcome. ● Maintain consistently high standards of coffee, food quality, presentation and cleanliness. ● Manage staff rotas, shift planning and daily team organisation. ● Monitor stock levels, place orders and minimise waste. ● Oversee cash handling, opening and closing procedures and daily administration. ● Ensure food safety, hygiene, health and safety procedures are followed. ● Monitor sales, costs and performance, identifying opportunities to improve profitability. ● Develop ideas to increase sales, improve the customer experience and encourage repeat business. ● Build strong relationships with customers, suppliers and the local community. About You We’re looking for someone who: ● Has previous experience in a café, coffee shop or hospitality management role. ● Has strong leadership, communication and organisational skills. ● Is passionate about coffee, food and customer service. ● Can lead by example and remain calm in a busy environment. ● Understands the importance of food hygiene, cleanliness and operational standards. ● Is commercially minded, with an eye for improving sales and controlling costs. ● Is proactive, reliable and confident taking ownership of the business’s day-to-day performance. ● Enjoys developing a team and bringing fresh ideas to the table. Barista experience is highly desirable, and a willingness to be hands-on during busy periods is essential