Account Manager – Mid-Market

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations, all united around one goal – to deliver the best possible products and services to our partners and customers.

The Purpose:

We are seeking a highly motivated Account Manager to join our Mid-Market Account Management team. The Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.

What you’ll be doing:

• Manage a portfolio of clients at PPRO, driving new commercial opportunities with key decision-makers and influencers.
• Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow.
• Develop and execute account plans to grow revenue and portfolio share.
• Identify and pursue cross-selling and upselling opportunities.
• Manage contract negotiations and renewals.
• Ensure customer satisfaction and retention.
• Analyse and report on account performance and market trends.
• Develop and implement strategies to mitigate risk and increase customer loyalty.
• Collaborate with cross-functional teams to deliver on customer needs and objectives.

You’ll need:

• 1+ years of payments experience in account management, partnerships and/or sales.
• Ability to build and maintain strong relationships with our clients and internal stakeholders.
• Proven track record of achieving revenue targets and growing portfolio share.
• Strong business acumen and analytical skills.
• Excellent communication and interpersonal skills.
• Experience managing complex contract negotiations and renewals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in the technology or software industry is a plus.

What we’d love to see:

• A passion for challenging the status quo and driving positive change.
• Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures.

What’s in it for you?

• Hybrid working - We offer a hybrid structure with a 3 days/week on-site expectation.
• 28-day holiday allowance and a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
• Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth.
• Insurance - Medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
• Enhanced Family Leave - Support during key life moments.
• Workplace Nursery Scheme - Save on childcare through salary exchange.
• Gym membership - Contribution toward gym membership costs.
• Mental Health Platform - Access to therapy and well-being resources.
• Our HQ office is located on Procter Street, close to Holborn, Farringdon and Covent Garden.
• Pet-friendly office.

Our Principles:

• We get things done: We are courageous; we take ownership, make decisions and get things done.
• We act with trust and integrity: We listen first and challenge respectfully.
• We put the customer first: We are laser focused on delivering outstanding outcomes for our customers.
• We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
• We work as a team: We collaborate closely and value team success over individual achievement.