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- Tasks: Lead and grow high-impact client relationships while driving revenue growth.
- Company: Join a diverse global team at PPRO, simplifying local payment access.
- Benefits: Enjoy hybrid working, generous holiday allowance, and professional development budget.
- Why this job: Shape the future of strategic partnerships in a dynamic tech environment.
- Qualifications: 8+ years in account management with proven leadership and growth experience.
- Other info: Pet-friendly office with a focus on collaboration and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations, all united around one goal – to deliver the best possible products and services to our partners and customers.
The Purpose: We are seeking a highly strategic and experienced Account Management Director to lead and grow high-impact client relationships across our portfolio on a 12-month fixed-term maternity cover contract. This senior leadership role is responsible for leading a team of Enterprise Account Managers and driving our most strategic enterprise client relationships including PSPs and Enterprise Merchants. You will be focussed and energised to expand revenue, influence cross‑functional initiatives and drive alignment between customer needs and organizational priorities.
What you’ll be doing:
- Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges.
- Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio.
- Drive the Account Management team to develop and execute sophisticated, data‑driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets.
- Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency.
- Build strong relationships with key decision-makers at client organizations and influence long‑term strategy and investment on both sides.
- Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives.
- Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level.
- Promote innovation and foster a learning culture, proactively identifying trends and up‑skilling opportunities.
Other key responsibilities:
- Manage all customer training initiatives, including designing and maintaining a scalable, high‑impact training program for clients' sales and marketing teams.
- Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements.
- Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments.
- Partner with Marketing and Partner Marketing teams to ensure all external‑facing materials are accurate, aligned, and impactful.
- Requires travel to meet clients in person and attend key industry events.
Who we’re looking for:
- 8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments, SaaS, or B2B enterprise environments.
- Proven leadership experience with a track record of motivating and developing high‑performing teams.
- Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision‑making environments.
- Comfortable operating under ambiguity, aligning department‑level strategy with shifting market or business conditions.
- Skilled at nuanced, solution‑focused communication and providing actionable feedback across levels.
- Experience building, mentoring, and developing diverse and inclusive teams.
- Ability to drive customer‑centric innovation and foster a culture that rewards experimentation and learning.
- A natural collaborator who builds genuine relationships across internal and external networks.
What’s in it for you?
- Hybrid working with a 3 days/week on-site expectation.
- 28-day holiday allowance and a work from abroad policy.
- GBP 500 annual budget for professional growth.
- Medical insurance (BUPA health care plan) and a 5% matching pension plan.
- Enhanced family leave to support you during key life moments.
- Workplace Nursery Scheme and gym membership contribution.
- Mental health platform offering various well-being services.
- Pet‑friendly office.
Our Principles:
- We get things done: We take ownership, make decisions and get things done.
- We act with trust and integrity: We listen first and challenge respectfully.
- We put the customer first: We are laser focused on delivering outstanding outcomes for our customers.
- We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
- We work as a team: We collaborate closely and value team success over individual achievement.
Account Management Director – 12 Month Fixed Term Contract employer: Roman Health Pharmacy LLC
Contact Detail:
Roman Health Pharmacy LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director – 12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table, especially in terms of driving revenue and building strong client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Management Director – 12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Management Director role. Highlight your experience in strategic account management and how it aligns with PPRO's mission to simplify access to local payment methods.
Showcase Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and driven growth in previous roles, as this will resonate well with us at PPRO.
Be Customer-Centric: PPRO values a customer-first approach, so make sure to illustrate how you've put customers at the heart of your strategies. Use specific examples to show how you’ve influenced long-term client relationships and outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our diverse team!
How to prepare for a job interview at Roman Health Pharmacy LLC
✨Know Your Stuff
Before the interview, dive deep into PPRO's mission and values. Understand how they simplify access to local payment methods and their partnerships with big names like PayPal and Stripe. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Account Management Director, you'll need to demonstrate your leadership experience. Prepare examples of how you've motivated teams, driven portfolio growth, and navigated complex decision-making environments. Highlight your ability to build strong relationships and influence senior stakeholders.
✨Be Customer-Centric
PPRO puts the customer first, so be ready to discuss how you've prioritised customer needs in your previous roles. Share specific instances where you've gathered client feedback and used it to drive product or service improvements. This will show that you can embody their principle of putting the customer at the heart of what they do.
✨Prepare for Ambiguity
The role involves making strategic decisions under ambiguous conditions. Think of examples from your past where you've successfully aligned strategies with shifting market conditions. Being able to articulate your approach to navigating uncertainty will demonstrate your readiness for this dynamic environment.
