Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service incidents and ensure smooth product returns.
- Company: Romac Logistics, a people-focused company in Middleton, Manchester.
- Benefits: Competitive salary, full training, pension, and holiday allowance.
- Why this job: Join a supportive team and grow your career in logistics.
- Qualifications: Experience in stock control and strong communication skills.
- Other info: Opportunities for progression in a dynamic work environment.
The predicted salary is between 25000 - 35000 £ per year.
MIDDLETON, MANCHESTER, UK
Job Type: Full-time, Permanent
Shift Pattern: 4 on 4 off, 10-12 hour shifts
Salary: £25,000 per year
Based: Middleton, Manchester
Romac Logistics are currently recruiting for a Customer Service Coordinator to join our team based in Middleton, Manchester.
About Romac Logistics
At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions. We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.
Roles And Responsibilities
- Ensuring all incidents and discrepancies are accurately logged on the CS Database and fully investigated to determine root cause
- Effective management of product returns to mitigate any loss
- Communicate effectively to the Customer and ensuring all incidents are dealt with and concluded in a timely manner
- Constructive incident reporting to internal departments for preventative measures and service improvement
- Communicating effectively with Retailers to maintain good relations
- KPI reporting
- DOT reporting
Skills And Experience
- Experience in a stock control, inventory, or warehouse role.
- Strong attention to detail and numerical accuracy.
- Good understanding of inventory management systems and stock processes.
- Proficient in Microsoft Excel and/or stock management software.
- Good communication and organisational skills.
What We Offer
- Competitive salary
- Full training and induction on company systems
- Supportive, experienced team
- Opportunities for progression within a growing operation
- Company pension, holiday allowance, and other benefits
If you\’re interested in the position, then please apply and one of our team will be in touch to discuss further.
Apply now
#J-18808-Ljbffr
Customer Service Co-ordinator employer: Romac Logistics
Contact Detail:
Romac Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Romac Logistics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Excel and any stock management software you’ve used. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Romac Logistics.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in stock control and inventory management, as well as any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Romac Logistics and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Excel and any stock management software you've used. We love seeing candidates who can demonstrate their technical skills alongside their communication abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Romac Logistics
✨Know Your Stuff
Before the interview, make sure you understand Romac Logistics and their values. Familiarise yourself with their commitment to collaboration and diversity. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Skills
Highlight your experience in stock control or inventory management during the interview. Be ready to discuss specific examples where you've demonstrated strong attention to detail and numerical accuracy. This will prove that you have the skills they’re looking for in a Customer Service Coordinator.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked about how you would handle customer incidents, so prepare some scenarios where you successfully resolved issues in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
