At a Glance
- Tasks: Manage key customer contracts and drive operational excellence in logistics.
- Company: Romac Logistics values collaboration and diversity, fostering a thriving workplace culture.
- Benefits: Competitive salary, full training, pension, holiday allowance, and growth opportunities.
- Other info: Exciting opportunities for progression in a growing operation.
- Why this job: Join a dynamic team and make a real impact on customer relationships and business success.
- Qualifications: 5+ years in contract management with strong commercial acumen and stakeholder skills.
The predicted salary is between 45000 - 50000 € per year.
Job Type: Full-time, Permanent
Shift Pattern: Monday to Friday
Salary: £45,000 - £50,000 – Depending on experience
Based: East/West Midlands – National travel required
About Romac Logistics
At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions. We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business.
The Purpose
The Strategic Contract Manager is responsible for the end-to-end management, performance, and growth of key blue-chip customer contracts. This role ensures contractual compliance, drives operational excellence, and builds strong strategic partnerships with our customers. The role acts as the bridge between commercial, operational, and finance teams to deliver service excellence, continuous improvement, and profitable growth.
Roles And Responsibilities
- Contract Ownership & Governance
- Manage customer contracts, ensuring compliance with terms, SLAs, and KPIs
- Lead contract reviews, renewals, and renegotiations with senior leadership
- Ensure consistent application of contractual obligations
- Manage risk, including financial exposure and service penalties
- Customer Relationship Management
- Act as the main contact for key accounts
- Build strong relationships across customer organisations
- Lead regular service reviews with clear performance reporting
- Manage expectations and resolve escalations
- Commercial Performance & Financial Control
- Identify opportunities for revenue growth and cost efficiencies
- Manage pricing structures, rate cards, and cost models
- Lead change control and ensure all services are billed
- Operational Alignment & Performance
- Work with Operations to ensure service delivery meets KPIs
- Monitor metrics such as OTIF, cost per case, utilisation, and accuracy
- Drive root cause analysis and corrective actions
- Support start-ups, transitions, and new implementations
- Stakeholder Management
- Collaborate with Operations, Finance, IT, HR, and Commercial teams
- Align customer requirements with business capabilities
- Provide clear reporting to senior leadership
- Reporting & Analytics
- Produce performance reports using Excel and reporting tools
- Track KPIs, financials, and improvement initiatives
- Use data to support decisions and customer discussions
Skills And Experience
- Minimum 5 years experience in contract management within logistics, supply chain, or 3PL environments
- Experience managing blue‑chip retail or FMCG customers
- Strong commercial acumen with experience managing P&L profitability
- Experience in chilled or food logistics environments
- Experience of multi‑site operations and transport networks
- Strong commercial and financial analysis skills
- Excellent stakeholder management and influencing skills
- Problem‑solving and decision‑making capability
- Ability to manage multiple contracts and priorities simultaneously
- Strong negotiation and conflict resolution skills
What We Offer
- Competitive salary
- Full training and induction on company systems
- Supportive, experienced team
- Opportunities for progression within a growing operation
- Company pension, holiday allowance, and other benefits
SENIOR ACCOUNT MANAGER in Chesterfield employer: Romac Logistics
At Romac Logistics, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that empowers our employees to excel. With a competitive salary and comprehensive benefits package, including a company pension and opportunities for professional growth, we are dedicated to investing in our people as they drive our success. Located in the East/West Midlands, our team enjoys a supportive environment where diverse talents are celebrated, ensuring that every employee feels valued and motivated to contribute to our shared goals.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR ACCOUNT MANAGER in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Romac Logistics thoroughly. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in contract management and customer relationship building can benefit Romac. Tailor your examples to show how you can drive operational excellence and foster strong partnerships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Romac Logistics.
We think you need these skills to ace SENIOR ACCOUNT MANAGER in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in contract management and customer relationship building, as these are key for us at Romac Logistics.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and built strong partnerships in your previous roles.
Showcase Your Skills:Don’t forget to showcase your commercial acumen and problem-solving skills. We want to see how you’ve managed P&L profitability and tackled challenges in logistics or supply chain environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Romac Logistics
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the key aspects of contract management, especially in logistics and supply chain. Be prepared to discuss your experience with SLAs, KPIs, and how you've handled contract renewals or negotiations in the past.
✨Showcase Your Relationship-Building Skills
Romac Logistics values strong relationships, so be ready to share examples of how you've built and maintained customer relationships. Highlight any specific strategies you've used to manage expectations and resolve conflicts effectively.
✨Demonstrate Commercial Acumen
Prepare to discuss your experience with P&L management and how you've identified opportunities for revenue growth. Bring examples of how you've managed pricing structures or cost efficiencies in previous roles to the table.
✨Be Data-Driven
Since reporting and analytics are crucial for this role, brush up on your Excel skills and be ready to talk about how you've used data to support decision-making. Share specific metrics you've tracked and how they influenced your strategies.
