At a Glance
- Tasks: Manage key customer accounts and drive operational performance in logistics.
- Company: Join a growing logistics business with a focus on chilled and ambient distribution.
- Benefits: Competitive salary, company car, and on-site parking.
- Other info: Work alongside an experienced leadership team with opportunities for growth.
- Why this job: Make a real impact on key customer relationships and business development.
- Qualifications: Experience in managing key accounts in transport or logistics.
The predicted salary is between 60000 - 65000 £ per year.
- Back to careers
- Job Type: Full-time, Permanent
- Shift Pattern: To be discussed at interview
- Based: Chesterfield with regular national travel to customer and Romac Logistics sites
- About Romac Logistics
At Romac Logistics, people are the foundation of our success.
We are a growing logistics business specialising in chilled and ambient distribution, delivering high service levels to leading retail and FMCG customers across the UK.
As our business continues to grow, we are looking to recruit an experienced Key Account Manager to join our Commercial team.
This is a senior customer-facing role responsible for managing several of our most important national accounts.
Working closely with the Commercial Director, you will develop strategic customer relationships, drive operational performance and identify opportunities for continued commercial growth.
Working collaboratively with our Operations, Finance, HR and Commercial teams, you will ensure exceptional service delivery whilst leading customer projects, driving continuous improvement and supporting the long‑term success of both our customers and the Romac business.
- Roles And Responsibilities
- Manage a portfolio of strategic customer accounts, ensuring contractual obligations, KPIs and service standards are consistently achieved.
- Develop strong, long‑term relationships with customers at both operational and senior management level.
- Act as the primary point of escalation for customer issues, ensuring swift resolution and clear communication.
- Lead customer implementation projects and operational improvement initiatives across the Romac network.
- Produce project plans and coordinate successful delivery across both Romac and customer teams.
- Identify opportunities to grow existing customer accounts and support future business development.
- Monitor account profitability and drive initiatives that improve commercial performance.
- Work closely with operational teams to challenge existing processes and deliver continuous improvement.
- Produce and present regular KPI reports, operational reviews and business performance updates for both customers and senior management.
- Ensure accurate invoicing information is provided to the Finance team to support timely customer billing.
- Work in partnership with Key Account Managers and Customer Services to ensure customer claims are managed efficiently and resolved in line with agreed service levels.
- Build strong relationships within customer organisations to ensure Romac is well positioned for future opportunities.
Skills And Experience
- Previous experience managing key customer accounts within transport, logistics or supply chain.
- Strong understanding of operational KPIs and contractual service delivery.
- Excellent communication, negotiation and relationship‑building skills.
- Proven ability to manage customer expectations and resolve complex operational issues.
- Commercial awareness with the ability to identify opportunities for growth and continuous improvement.
- Strong project management and organisational skills.
- IT literate with good knowledge of Microsoft Office, including Excel and Power Point.
- Full UK Driving Licence.
- Willingness to travel nationally on a regular basis.
What We Offer
At Romac Logistics, you'll be joining a growing and ambitious business where you'll have genuine influence over key customer relationships and future business development.
You'll work alongside an experienced leadership team, manage strategic national accounts and play a key role in delivering exceptional service to some of the UK's leading retail and FMCG customers.
If you're looking for a role where you can make a real impact within a growing logistics business, we'd love to hear from you.
Benefits
- Company car
- On‑site parking
If you're interested in the position, then please apply and one of our team will be in touch to discuss further. Apply now
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KEY ACCOUNT MANAGER in Chesterfield employer: Romac Logistics
Romac Logistics is an excellent employer, offering a dynamic work environment in Chesterfield where you can play a pivotal role in shaping the future of our new logistics facility. With a strong focus on employee development and collaboration, we provide ample opportunities for growth and career advancement, alongside a supportive culture that values innovation and teamwork. Join us to be part of a thriving team dedicated to excellence in logistics recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land KEY ACCOUNT MANAGER in Chesterfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Romac Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Romac Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Romac Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace KEY ACCOUNT MANAGER in Chesterfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Romac Logistics:This is your chance to really connect with the team at Romac Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Romac Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Romac Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Romac Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Romac Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
