At a Glance
- Tasks: Monitor and track vehicles, ensuring timely delivery updates and proactive communication.
- Company: Join Romac Logistics, a people-focused company at the heart of logistics success.
- Benefits: Competitive salary, full training, career progression, and free on-site parking.
- Other info: Exciting opportunities for growth in a fast-paced operational environment.
- Why this job: Be part of a dynamic 24/7 team making a real impact in logistics.
- Qualifications: Experience in customer service or logistics, strong communication skills, and a proactive mindset.
The predicted salary is between 28000 - 30000 £ per year.
- Back to careers
- Job Type: Full-time, Permanent
- Shift Pattern: 4 on 4 off Days or Nights – 06:00 to 18:00 or 18:00 to 06:00
- Based: Chesterfield
- About Romac Logistics
At Romac Logistics, people are at the heart of our success.
Operating across a nationwide logistics network, we pride ourselves on delivering a reliable and responsive service to our customers while creating an environment where our people can perform at their best.
As our network continues to grow, we are strengthening our central customer service function in Chesterfield with a dedicated team providing 24/7 visibility and support across our UK transport operations.
We are looking for Customer Service & Network Coordinators to join our new 24/7 team based at our Chesterfield office.
This is a fast-paced, operational customer service role with real ownership and accountability.
You will be responsible for maintaining visibility of vehicles and drivers operating across our network throughout England and Scotland, proactively tracking deliveries and ensuring customers and internal teams receive accurate and timely information.
Rather than simply reacting when a delivery is already late, we want the team to identify potential service failures before they happen.
You will monitor vehicle progress, identify delays or potential late arrivals at the earliest opportunity and communicate proactively with customers, drivers and transport teams.
Providing customers with advance notice, accurate ETAs and regular updates will be a key part of the role.
You will become a central point of communication between our drivers, transport operations and customers, helping ensure everyone has clear and accurate information throughout the delivery journey.
- Roles And Responsibilities
- Proactively monitor and track vehicles and drivers operating across the Romac Logistics network throughout England and Scotland.
- Maintain live visibility of delivery progress against planned arrival and delivery times.
- Identify potential delays and service risks before they result in a late delivery, taking ownership of communication and escalation.
- Provide customers with proactive notification of potential delays, revised ETAs and regular progress updates.
- Produce accurate on-time delivery, service and KPI reports for customers and internal stakeholders.
- Liaise directly with drivers to obtain updates, understand delays and maintain accurate delivery information.
- Communicate confidently with transport teams across multiple depots and locations.
- Act as a central point of contact for customer queries and operational service updates.
- Take ownership of issues from initial identification through to resolution or appropriate escalation.
- Ensure all incidents, delays and service failures are accurately recorded and communicated.
- Monitor trends and recurring service issues, supporting the wider operation in identifying opportunities for improvement.
- Maintain accurate records across company systems, trackers and customer reporting platforms.
- Provide a professional and consistent service across the full 24/7 operation.
Skills And Experience
- Previous experience working with TMS (Traffic Management Systems)
- Excellent telephone manner and strong verbal communication skills.
- Confidence communicating with drivers, transport operations and customers at all levels.
- A proactive approach – you naturally look ahead and identify problems before they elevate.
- Strong ownership and accountability for tasks and service issues.
- Excellent organisational skills and the ability to manage multiple live deliveries and priorities simultaneously.
- The ability to remain calm, professional and solutions-focused under pressure.
- Strong attention to detail when recording information and producing reports.
- Good Microsoft Excel skills and confidence working across multiple systems.
- Strong written communication skills for customer updates, reports and incident communication.
- Previous experience within customer service, transport, logistics, fleet monitoring or another fast-paced operational environment would be advantageous.
- Experience within a 24/7 transport or logistics operation would be particularly beneficial.
What We Offer
- Permanent, full-time employment.
- £28,000 salary for day positions.
- £30,000 salary for night positions.
- Full training and induction on company systems and network operations.
- The opportunity to play a key role within a new 24/7 central support function.
- Opportunities for development and progression within a growing logistics operation.
- Company pension and holiday entitlement.
- Free on-site parking.
- #J-18808-Ljbffr
CUSTOMER SERVICE & NETWORK COORDINATOR in Chesterfield employer: ROMAC LOGISTICS
Romac Logistics is an exceptional employer that prioritises the well-being and development of its employees, fostering a collaborative work culture in Chesterfield. As a Warehouse Shift Manager, you will not only lead a dedicated night team but also benefit from a supportive environment that encourages personal growth and operational excellence. With a focus on high standards of health and safety, and a commitment to employee pride and respect, Romac Logistics offers a rewarding career path in a thriving logistics operation.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE & NETWORK COORDINATOR in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ROMAC LOGISTICS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ROMAC LOGISTICS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE & NETWORK COORDINATOR in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ROMAC LOGISTICS:Your cover letter is your chance to shine! Tell us why you want to work at ROMAC LOGISTICS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ROMAC LOGISTICS!
How to prepare for a job interview at ROMAC LOGISTICS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
