At a Glance
- Tasks: Manage deliveries and customer service activities, ensuring smooth operations and effective communication.
- Company: Romac Logistics values collaboration and diversity, creating a thriving workplace culture.
- Benefits: Competitive salary, full training, pension, holiday allowance, and growth opportunities.
- Other info: Opportunities for progression in a growing operation.
- Why this job: Join a supportive team and make a real impact in customer service and logistics.
- Qualifications: Attention to detail, proficiency in Excel, and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
- Back to careers
- Job Type: Full-time, Permanent
- Shift Pattern: 4 on 4 off 12:00 to 22:00
- Based: Chesterfield
- About Romac Logistics
At Romac Logistics, people are the foundation on which we build our success.
Our strong culture values collaboration and fostering relationships among our diverse teams.
We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do.
Our people are our biggest asset and creating an environment where they can thrive is essential to our success.
We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.
We understand that by investing in our people, we are creating a foundation for success.
We celebrate the unique talents and perspectives of our employees and the contributions they make to our business.
We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.
The Customer Service Coordinator is responsible for the effective management of all delivery and customer service activities, ensuring accurate reporting, timely communication, and full resolution of any discrepancies or service issues.
This includes daily delivery monitoring, POD and KPI reporting, and investigating any non-conformances to identify root causes and implement corrective actions.
The role requires close collaboration with internal departments, customers, and retailers to maintain service performance, drive continuous improvement, and support the achievement of operational targets.
- Roles And Responsibilities
- Manage and track all daily deliveries, ensuring accurate reporting and communication across departments.
- Produce and maintain daily and weekly reports, including KPI packs and performance summaries.
- Effective Management of product returns to mitigate any loss
- Log and investigate discrepancies
- Handle all customer queries promptly and professionally, providing clear updates and resolutions.
- Collaborate with internal teams to prevent reoccurring issues and drive continuous improvement.
- DOT & KPI Reporting
- Constructive incident reporting to internal departments for preventative measures and service improvement.
Skills And Experience
- Excellent attention to detail and accuracy in data entry, reporting, and investigation work.
- Proficient in Microsoft Excel
- Clear and professional communication skills, both written and verbal.
- Proven problem-solving ability with a proactive, “can-do” attitude.
- Ability to work independently as well as collaboratively across departments.
- Comfortable using multiple systems/databases to track deliveries, incidents, and customer information.
What We Offer
- Competitive salary
- Full training and induction on company systems
- Supportive, experienced team
- Opportunities for progression within a growing operation
- Company pension, holiday allowance, and other benefits
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CUSTOMER SERVICE COORDINATOR in Chesterfield employer: Romac Logistics
Romac Logistics is an excellent employer, offering a dynamic work environment in Chesterfield where you can play a pivotal role in shaping the future of our new logistics facility. With a strong focus on employee development and collaboration, we provide ample opportunities for growth and career advancement, alongside a supportive culture that values innovation and teamwork. Join us to be part of a thriving team dedicated to excellence in logistics recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE COORDINATOR in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Romac Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Romac Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE COORDINATOR in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Romac Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Romac Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Romac Logistics!
How to prepare for a job interview at Romac Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
