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- Tasks: Coordinate delivery issues and maintain strong customer relationships.
- Company: Romac Logistics, a people-focused company in Bradford.
- Benefits: Competitive salary, full training, pension, and holiday allowance.
- Why this job: Join a supportive team and make a real impact in logistics.
- Qualifications: Customer service experience preferred; must be detail-oriented and proactive.
- Other info: Great opportunities for career progression in a dynamic environment.
The predicted salary is between 27000 - 37800 £ per year.
Romac Logistics are currently recruiting for a Customer Service & Transport Administrator to join our team based in Bradford, West Yorkshire.
About Romac Logistics
At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions. We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.
This new role will be responsible for coordinating and managing the logging, investigation and communication of all delivery related matters and non-compliance as well as maintaining excellent working relationships with both the Customer and the Retailer. You will be responsible for ensuring the company service levels are always achieved whilst listening to the customers requirements and striving to exceed expectations. You will also ensure compliance with all company policies including Health and Safety as well as operating within legal and regulatory requirements.
Roles And Responsibilities
- Ensuring all incidents and discrepancies are accurately logged and fully investigated to determine root cause and information shared with the customer.
- Effective management of product returns to mitigate any loss.
- Communicate effectively to the Customer and ensuring all incidents are dealt with and concluded in a timely manner.
- Constructive incident reporting to internal departments for preventative measures and service improvement.
- Communicating effectively with Retailers to maintain good relations.
- KPI reporting (OTC, DOT, TRT, Volume collating for invoicing).
- POD retrieval and service level reporting.
Skills And Experience
- Computer Literate.
- Customer Service/Logistics experience preferred but not essential.
- Must be able to work on own initiative.
- Experience in a fast-paced working environment would be ideal.
- 'Can do', problem solving attitude.
- Accuracy and attention to detail.
- Good and clear communication skills.
What We Offer
- Competitive salary.
- Full training and induction on company systems.
- Supportive, experienced team.
- Opportunities for progression within a growing operation.
- Company pension, holiday allowance, and other benefits.
Apply now
Customer Service & Transport Administrator in Bradford employer: Romac Logistics
Contact Detail:
Romac Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Transport Administrator in Bradford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Romac Logistics' values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and retailers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your 'can do' attitude and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Service & Transport Administrator in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Transport Administrator role. Highlight any relevant experience in customer service or logistics, and don’t forget to showcase your problem-solving skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Romac Logistics. Mention how you align with our values of collaboration and inclusion, and share specific examples of how you've exceeded customer expectations in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your clear and effective communication style. Whether it’s in your CV or cover letter, use straightforward language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company culture right there.
How to prepare for a job interview at Romac Logistics
✨Know the Company Culture
Before your interview, take some time to research Romac Logistics and their workplace culture. Understanding their values around collaboration and diversity will help you align your answers with what they’re looking for. Show that you appreciate their focus on people and how you can contribute to that environment.
✨Prepare for Customer Scenarios
Since the role involves customer service, think of specific examples from your past experiences where you successfully handled customer issues or complaints. Be ready to discuss how you logged incidents, communicated effectively, and resolved problems. This will demonstrate your proactive approach and problem-solving skills.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. You might want to share examples of how you’ve managed discrepancies or maintained compliance with policies in previous jobs. This will show that you understand the significance of these aspects in a logistics environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
