Technical Business Analyst in Manchester

Location – Head Office, Manchester

Benefits – Hybrid Working, WPA - Healthcare, Dental, Optical, Life Assurance (after 3 months), 4 x annual salary, 25 days holiday P.A plus bank holidays

Hours – 37.5 hours per week

Salary – £45,000

Reports to: IT Operations and Implementation Manager

Working pattern – We operate a flexible hybrid working model where colleagues are expected to work in our Manchester-based office 2 days a week.

Welcome to Roma Finance — a multi-award-winning specialist lender based in Manchester. Since 2008, we’ve built our reputation on delivering flexible, tailored finance solutions that help property investors, developers and landlords unlock opportunity and realise their ambitions. From bridging and refurbishment loans to development and buy-to-let finance, we understand that every project is unique — and our lending reflects that. We combine professionalism, integrity and innovation to deliver exceptional value, fast decisions and outstanding service. Our experienced, collaborative team is driven by a shared passion for excellence and continuous improvement, ensuring every customer and partner receives a genuinely personal experience. As an independent and forward-thinking lender, we continue to evolve — investing in our people, technology and community to create a positive impact and help more people achieve more through property.

The role As Roma continues its exciting growth journey, we’re enhancing the systems, processes, and digital capabilities that support how we work. Technology plays a central part in enabling our people to operate efficiently, confidently, and with clarity — and our Technical Business Analyst will be key to making that happen. This role is responsible for translating complex business needs into clear, structured technical requirements and supporting the delivery of effective, scalable solutions. You’ll work across systems, data, workflows and third‑party platforms, ensuring changes are understood, well‑designed, and successfully implemented. From facilitating workshops and documenting processes to analysing system behaviour, supporting configuration, and guiding solution design, this role is central to bridging the gap between business requirements and technical delivery. It’s an ideal opportunity for someone who enjoys problem solving, understands how systems work, and thrives in a role where analytical thinking meets practical delivery. You’ll work across the full lifecycle of technical change, develop new technical skills, and play a major role in shaping how Roma uses technology to operate smarter and more efficiently.

Key Responsibilities

• Requirements, Analysis & Solution Design
  • Plan and facilitate workshops, discovery sessions and technical discussions to elicit and document clear, unambiguous requirements.
  • Translate business needs into structured specifications, user stories and acceptance criteria to support accurate and effective delivery.
  • Analyse current and future system behaviour, data flows and technical configurations to identify gaps, opportunities and risks.
  • Work closely with change colleagues to shape solution design, ensuring proposals are aligned, feasible and able to deliver the required outcomes.
• System Configuration & Technical Delivery
  • Take ownership of administering and configuring internal systems, including managing permissions, workflows, settings and low‑code/no‑code capabilities.
  • Support feasibility assessments, impact analysis and options appraisal to help stakeholders choose the most suitable approach.
  • Collaborate with internal teams and third‑party software providers to ensure smooth coordination and accurate solution delivery.
• Data, Reporting & Process Improvement
  • Build a strong understanding of business data, data flows and reporting needs.
  • Produce detailed reporting specifications and work with the Data team to validate outputs and sign off final reports.
  • Identify opportunities for automation, workflow optimisation and the application of AI tools to reduce manual effort and improve accuracy.
  • Promote continuous improvement by challenging existing processes and recommending enhancements.
• Testing, Documentation & BAU Transition
  • Support testing activities by validating requirements, coordinating UAT, and ensuring solutions meet acceptance criteria.
  • Produce clear documentation — including functional specifications, process flows, release notes and user guides.
  • Support the transition of new solutions into BAU, ensuring seamless handover and successful adoption.
  • Investigate system‑related issues, perform root‑cause analysis and work with suppliers to resolve problems promptly.
  • Identify and elevate dependencies, risks and issues to protect delivery timelines.

Person Specification

You’ll be analytical, curious, collaborative, and confident working in both business and technical domains. You bring strong communication skills, a structured approach, and the ability to translate complexity into clarity. You enjoy solving problems, improving processes, and helping the organisation make better use of its technology.

Experience

• Demonstrable experience working as a Business Analyst or Technical Business Analyst within IT, digital, or change‑driven environments.
• Experience eliciting, analysing, and documenting business and technical requirements.
• Proven involvement in end‑to‑end project lifecycles, including discovery, design, implementation, and transition to BAU.
• Experience working collaboratively with internal business areas and third‑party software providers.
• Experience supporting or leading process mapping, data analysis, workflow improvements, or system configuration activities.

Skills

• Strong analytical and problem‑solving skills, with the ability to break down complex processes into clear, actionable insights.
• Proficiency in requirements gathering techniques (e.g., workshops, interviews, process mapping).
• Ability to translate technical concepts for non‑technical audiences.
• Strong documentation skills, including producing functional specifications, user stories, acceptance criteria, and process documentation.
• Excellent communication and stakeholder management skills across technical and non‑technical groups.
• Ability to manage multiple tasks simultaneously and work to tight deadlines.
• Aware of data structures, APIs, workflows, and system behaviour (not necessarily deeply technical, but confident working in technical contexts).

Behaviours / Attributes

• Proactive and curious mindset with a drive to understand how things work.
• Collaborative approach, building strong working relationships across teams and suppliers.
• High attention to detail and commitment to quality.
• Comfortable challenging assumptions and exploring alternative solutions.
• Adaptable, resilient, and able to work effectively in changing environments.

Desirable Criteria

• Experience with specific tools such as Jira, Confluence, Visio, Power BI, or similar.
• Experience using no-code or low-code platforms.
• Knowledge of data analysis to support deeper investigation where needed.
• Experience working with SaaS platforms, third‑party integrations, or system upgrades.

Why Join Roma Finance?

You’ll be joining a values‑led business with an exceptional culture and ambitious growth plans. As a Technical Business Analyst, you’ll play a central role in shaping how technology supports the organisation — improving processes, influencing design decisions, and ensuring solutions truly meet business needs. You’ll work closely with teams across Technology, Data and Change, develop technical and analytical skills, and be part of a friendly, collaborative environment where people grow, belong and succeed together.

Diversity and Inclusion

We are an equal opportunity employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.