At a Glance
- Tasks: Manage key objectives for engine shop visits and build customer relationships.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Generous leave, retirement savings, life assurance, and matched shares.
- Other info: Inclusive culture that values individuality and offers continuous learning opportunities.
- Why this job: Gain valuable experience in a dynamic customer business environment.
- Qualifications: Strong communication skills and business acumen; previous customer experience is a plus.
The predicted salary is between 28350 - 34650 £ per year.
Full time - Derby/Site-Based
Why Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary:
EOS Derby currently have an opportunity for a Customer Business Executive to join the team on a permanent basis. This is a wide-ranging role and will primarily involve management of key Quality, Cost and Delivery objectives for engine shop visits and Customer Account Management on behalf of EOS. This is an ideal opportunity for an individual to obtain experience within a Customer Business environment.
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
What you will be doing:
- Ownership of induction readiness activities including Technical Review Committee (TRC) for allocated Customer engines
- Technical liaison & production support
- Engine status reporting and Customer communication
- Management of engine transport
- Build and manage Customer relationships and Customer Satisfaction
Who we’re looking for?
Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- You must be highly motivated and have strong interpersonal and communication skills
- Highly numerate and literate
- Strong business acumen with good attention to detail
- The ability to work in a very challenging environment
- Previous customer or technical experience plus knowledge of maintenance, repair and overhaul would be desirable
The role is full time office based in the EOS facility.
Regional Benefits:
- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Customer Business Executive employer: rollsroyce
At Rolls-Royce, we pride ourselves on fostering a dynamic work environment that champions individuality and innovation. As a Field Service Engineer, you'll not only engage with cutting-edge technology but also benefit from extensive training and development opportunities, ensuring your professional growth in a supportive culture. Located in Heybridge, our commitment to employee well-being and a diverse workplace makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at rollsroyce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like rollsroyce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Business Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to rollsroyce:Your cover letter is your chance to shine! Tell us why you want to work at rollsroyce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at rollsroyce!
How to prepare for a job interview at rollsroyce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
