Technical Planner, On-Wing Services

Rolls-Royce has an excellent opportunity for a technical planner to join our On-Wing Services team based in Derby. The role represents a fantastic opportunity to make a tangible difference in Civil Aerospace Aftermarket Operations and will support the delivery and execution of business-critical engine maintenance within the Rolls-Royce On-Wing Services network worldwide.

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities:

• Development, production, and publication of technical work instructions between customer and service team for tasks in accordance with Airworthiness regulations.
• Conduct a technical review of customer work request.
• Engage with OWS’ service partners for the provision of resource, capability, tool, and spare/materials as required.
• Lead the resolution of customer operational problems.
• Process customer invoices as required.
• Monitor OWS’ service partner performance to ensure service partners’ performance meets contractual obligation.
• Agree the scope of tasks with customers or customer teams.
• Support any audit and/or quality investigation.
• Assist the business as required in improving service delivery to ensure optimization of OWS tasks.
• Champion key processes/tools or be a recognized technical specialist to support business unit requirement.
• Developing, maintaining, and reporting approved metrics.

Qualifications:

Essential:

• Strong services and/or technical background.
• IT literate and comfortable using IT systems and tools for the planning and scheduling of tasks and resources.
• Experience of planning activities and tasks in a dynamic and pressurized environment to support customer needs professionally, and the ability to work in a calm and efficient manner.
• Customer focused and able to work in a changing environment, being flexible and responsive in approach to deal with requests of the customers and third parties.
• Good understanding of overall project controls, baseline management and change control.
• Ability to work with minimum supervision to tight timescales and capable of managing several tasks simultaneously, prioritizing activity to meet deadlines and achieving high quality outputs on time.
• Team player with excellent communication and interpersonal skills, including the ability to persuade, influence and negotiate within a broad and complex organization both internally and externally.
• Highly organized with the ability to change pace and direction in response to emergent issues, remain calm under changing circumstances and deal positively with uncertainty and ambiguity.

Desirable:

• University studies (or equivalent) in engineering major or equivalent.
• Proven knowledge in Aircraft & Engine maintenance planning, ideally in shop or line maintenance environment.
• Background or experience in civil aviation including engine maintenance.
• Familiarity with Part 145 regulations and the appropriate knowledge, background, and experience.
• Professional qualification in project planning and/or project management.
• Invoicing and contract administration experience in an Aviation related environment.