At a Glance
- Tasks: Provide world-class technical support and resolve operational issues for innovative products.
- Company: Join Rolls-Royce, a leader in engineering excellence and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a transformative journey at a globally respected company.
- Why this job: Make a real impact on product reliability and customer satisfaction in a dynamic environment.
- Qualifications: Engineering degree or equivalent experience; problem-solving and teamwork skills required.
The predicted salary is between 45000 - 55000 £ per year.
An exciting opportunity has arisen for a Product Support Engineer to join Rolls-Royce in Derby / Solihull. The role involves providing world-class technical support for in-service/delivered products and influencing maturity throughout the product life cycle to meet customer and business needs, ensuring Design Intent is met.
Key Responsibilities:
- Support known and potential safety issues (SAR & RT) and participate in safety boards as defined in the Safety Management Plan.
- Provide technical support to help resolve technical queries and operational issues.
- Lead investigations of operational issues to establish root causes.
- Introduce containment actions and recommend corrective actions.
- Conduct technical surveillance and quality assurance audits to support continuous product enhancement.
- Develop and approve the technical content of publications/communications used by OEM, build/commissioning/maintenance bases, and customers.
- Set reliability targets based on historical data and monitor performance against these targets.
- Predict future safety and reliability performance based on failure rates using statistical techniques.
- Identify cost reduction opportunities by reviewing lifecycle engineering policies and maintenance planning documentation.
- Manage issues affecting Maturity, Lifecycle Cost, Reliability, and Maintainability while maintaining Design Intent.
- Provide lifecycle technical data and support modelling of through-life performance and service attributes.
- Prepare and deliver technical communications to platform providers, regulators, customers, and internal stakeholders.
- Lead and integrate Health Monitoring system requirements.
- Ensure compliance with requirements specified by regulatory authorities and adhere to technical and business requirements.
- Act as the Technical Authority when delegated, providing assurance on build, commissioning, and maintenance activities.
- Gather in-service data and carry out continuous improvement by identifying Best Practices and Learning from experience.
Position Qualifications:
- Engineering or Numerical degree (or equivalent with experience).
- Knowledge of components/systems functionality and numerical methods.
- Experience working on complex tasks that are novel and ambiguous.
- Familiarity with the in-service operation environment, including regulatory and compliance requirements.
- Experience in troubleshooting and/or problem resolution.
- Experience in supporting or leading cross-functional teams.
At Rolls-Royce, we prioritise safety, integrity, simplicity, and making a difference. We are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 16th November 2026
Product Support Engineer in Solihull employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Solihull
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at Rolls-royce.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Rolls-royce a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Rolls-royce.
✨Apply Through Company Websites
When you spot a role like Product Support Engineer at Rolls-royce, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Product Support Engineer in Solihull
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Rolls-royce a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Rolls-royce specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Rolls-royce
✨Brush Up on Core Engineering Principles
Before heading into the interview with Rolls-royce, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Rolls-royce want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
