Services Operations Officer - EHM

Rolls-Royce seeks a Services Operations Officer - EHM to join the Data & Information team in Aftermarket Operations. This team works with Big Data and digital technologies to give customers greater control of their operations. Through actionable intelligence, we empower customers to move from reactive, rapid-response operations to more efficient, better risk-managed, and predictably run businesses. This is a challenging, yet rewarding opportunity.

You will provide asset control and intelligence solutions to Rolls-Royce customers around the world. Our high-integrity control systems capture and manage equipment data which our analyses transform into actionable information delivered to the right people at the right time. Our Service Delivery Engineers play a key role in Aftermarket Operations by providing high-quality engineering insight in support of diagnosing and managing emerging asset issues in the Civil Airlines fleet.

This is an opportunity to join the back-office delivery team to work on maintaining our EHM capability and responsiveness. We deliver the best jet engines in the world. We’re proud to be part of the pathway to net zero as we power society for generations to come. Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and exceptional benefits, including bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Your responsibilities:

• Analyse gas turbine performance and mechanical data using latest EHM tools and techniques to diagnose and record potential anomalies in asset operation.
• Maintain equipment configuration and ensure data is received and correctly processed.
• Provide airline customers with short-term troubleshooting advice and longer-term fleet management information.
• Support Airline customer training as required.
• Work closely with airline customers and the wider RR community to continually evolve and improve our EHM service.

Who we’re looking for:

• An Engineering, Science, or IT based degree or background.
• Numerate with strong IT skills, able to work under pressure and meet tight deadlines, self-motivated, able to adapt to different ways of working in a changing environment.
• Strong interpersonal and communication skills.
• Positive attitude to work, strong team working skills and ethical behaviour, able to work with minimum supervision.
• A background in customer support would be beneficial.
• Experience of EHM service delivery, engine performance or service engineering would be advantageous.

Regional Benefits:

• Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
• Join a culture that values making a real difference through your work.
• Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
• Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
• Collaborate and build relationships in a team-focused environment while also working independently.
• Take initiative, lead, and make smart decisions with confidence and support.
• Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.