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- Tasks: Deliver top-notch customer service and manage day-to-day enquiries for a diverse portfolio.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Enjoy competitive salary, retirement savings, and employee discounts.
- Other info: Great development opportunities in a respectful and inclusive workplace.
- Why this job: Be part of a team that shapes the future with cutting-edge solutions.
- Qualifications: Customer service experience and proficiency in MS Office are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Heybridge Site based
Full time
Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
As a Services Co-Ordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.
What you will be doing:
- Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
- Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
- Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
- Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
- Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
- First level Export Control classification of spares and in service equipment
Preferred Requirements:
- Minimum 2 years of experience in a Customer Service environment
- Level 2 Qualification in Business & Administration OR Customer Service (desirable)
- Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint (On-the-job training will be provided for all relevant business IT systems.)
- Relevant SAP/ERP experience
- Accurate data entry and attention to detail experience
- An organised approach to tasks
- Able to adapt and respond quickly to changing requirements
- Must be fluent in both written and spoken English.
- Must be competent in both literacy and numeracy.
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more:
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 25th May 2026
Type of Contract: Permanent
Services Co-Ordinator employer: Rolls-royce
Contact Detail:
Rolls-royce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what they do and how you can contribute as a Services Co-Ordinator. This shows you're genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you articulate your experience and skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Services Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Services Co-Ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how you've used them in real-life situations. If you've got experience with ERP systems or managing customer enquiries, let us know! We love seeing practical examples of your skills in action.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Rolls-royce
✨Know the Company Inside Out
Before your interview, take some time to research Rolls-Royce. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Services Co-Ordinator, customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Since the role involves processing orders and using ERP systems, brush up on your technical knowledge. Be prepared to discuss your experience with MS Office and any relevant software. If you have experience with SAP, make sure to highlight that!
✨Demonstrate Adaptability
The job requires quick thinking and adaptability. Think of instances where you had to adjust to changing requirements or handle unexpected challenges. Sharing these stories will illustrate your ability to thrive in a dynamic environment.