At a Glance
- Tasks: Drive digital transformation and enhance user experience with cutting-edge platforms like ServiceNow.
- Company: Join Rolls-Royce, a leader in innovation and technology.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact by leveraging AI and data to transform operations.
- Qualifications: Experience with COTS platforms and a passion for digital transformation.
The predicted salary is between 50000 - 65000 € per year.
As a Digital Platforms & AI Transformation Analyst at Rolls‑Royce, you will drive the digital enablement of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off‑the‑shelf (COTS) solutions. You will combine expertise in digital platforms, AI, data, and transformation to enhance employee user experience (EUX), operational efficiency and cost optimisation.
Responsibilities
- Implement, enhance, and optimise digital platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring they deliver measurable business value.
- Drive digital enablement, supporting stakeholders in adopting platforms effectively, improving processes and maximising technology impact.
- Collaborate with internal stakeholders and manage suppliers/vendors, ensuring delivery excellence, alignment with transformation objectives, and value for money.
- Contribute to AI, machine learning and data‑driven projects, enabling predictive insights and smarter decision‑making.
- Translate complex business requirements into practical digital solutions that enhance user experience and operational performance.
- Provide expertise in digital platform strategy, governance and best practices, promoting adoption and continuous improvement across the enterprise.
- Technically review and approve design solutions, ensuring they comply with IT Security, Data Privacy and Enterprise Architecture policy, standards and processes.
- Monitor platform performance and support data‑informed decision‑making, ensuring technology investments deliver measurable outcomes.
Qualifications
- Experience with COTS platforms such as ServiceNow (IT Service Management, HR Service Delivery, Sourcing and Procurement Operations, Finance Case Management, Strategic Portfolio Management, Now Assist, App Engine and Workflow Data Fabric) and other enterprise systems.
- Strong understanding of digital transformation, AI, data analytics, integration and digital enablement.
- Proven experience in system integration, connecting enterprise systems and ensuring data flows.
- Experience working on cross‑functional transformation initiatives or technology projects.
- Demonstrated ability to manage suppliers and vendors, ensuring delivery quality, timelines and alignment with business objectives.
- Ability to engage and enable stakeholders, translating technology into practical business value.
- Strong analytical, problem‑solving and communication skills.
- Passion for leveraging technology to transform operations, empower users and deliver measurable business impact.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Science or a related field, or equivalent experience.
- ServiceNow Certified System Administrator / Application Developer / Implementation Specialist (desirable).
- ITIL Certified (desirable).
- Agile/Scrum Certification (nice to have, but not essential).
Rolls‑Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Service Tooling Analyst employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Tooling Analyst, you will have access to cutting-edge technology and the opportunity to drive meaningful digital transformation initiatives, all while benefiting from comprehensive employee growth programmes and a commitment to diversity and inclusion. Our location provides a vibrant environment that encourages professional development and a strong sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Service Tooling Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Rolls-Royce. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its digital platforms. Understand how they use tools like ServiceNow and be ready to discuss how you can contribute to their goals. Show them you’re not just another candidate, but someone who gets their mission!
✨Tip Number 3
Practice your pitch! Be clear about your skills and how they align with the role of a Service Tooling Analyst. We want you to confidently explain how your experience with COTS solutions can drive digital enablement at Rolls-Royce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the digital transformation journey with us.
We think you need these skills to ace Service Tooling Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Tooling Analyst. Highlight your experience with COTS platforms like ServiceNow and any relevant digital transformation projects you've been involved in. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital platforms and how you can drive value at Rolls-Royce. Be sure to mention specific examples of how you've improved user experience or operational efficiency in past roles.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially in areas like AI, data analytics, and system integration. We love seeing candidates who can translate complex requirements into practical solutions, so make sure to include relevant projects or achievements.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rolls-royce
✨Know Your COTS Solutions
Make sure you brush up on your knowledge of COTS platforms like ServiceNow, Nexthink, and Microsoft Power Platform. Be ready to discuss how you've used these tools in the past and how they can drive digital enablement and improve user experience.
✨Showcase Your Transformation Experience
Prepare examples of your previous work in digital transformation projects. Highlight your role in enhancing operational efficiency and how you’ve contributed to data-driven decision-making. This will demonstrate your ability to translate complex business requirements into practical solutions.
✨Engage with Stakeholders
Think about how you’ve collaborated with internal stakeholders and managed suppliers in the past. Be ready to share specific instances where you ensured delivery excellence and alignment with business objectives, as this is crucial for the role.
✨Demonstrate Your Analytical Skills
Be prepared to discuss your analytical and problem-solving skills. You might be asked to tackle a hypothetical scenario during the interview, so practice articulating your thought process and how you would approach data-informed decision-making.
