At a Glance
- Tasks: Lead service quality initiatives and drive improvements in supplier performance.
- Company: Join Rolls-Royce, a leader in innovation and technology.
- Benefits: Generous leave, retirement savings, life assurance, and matched shares.
- Other info: Inclusive workplace valuing diverse perspectives and fostering innovation.
- Why this job: Make a real impact on service delivery and enhance operational excellence.
- Qualifications: Experience in IT service management and strong supplier relationship skills.
The predicted salary is between 45000 - 55000 £ per year.
- Service Quality Lead
- Derby – Full time
- Position Summary
The Digital and IT Software and Application Services team is seeking an experienced Service Quality Lead with a deep knowledge of operational service management.
You will work closely with the applications/software supply chain to ensure flawless service delivery and instigate and drive improvement plans as required.
You will use your experience of continuous improvement to enhance supplier service performance.
- Key Accountabilities
- Ensures all services are delivered to service levels and instigates service improvement and/or service credits with supplier where required
- Provide supplier performance intelligence in operational, SLA and commercial areas
- Audit and define enhancements to Supplier Operational Procedures/Daily Operate schedules etc. required for flawless service delivery
- Conduct regular service reviews; manage and audit supplier performance and productivity relative to commercial, SLAs and minimal unplanned outage availability targets (i. e. minimal frequency and duration of unplanned outage).
- Establish operational metrics and performance reporting; track (internal and external) supplier performance and ensure end-to-end viability of service levels.
- Ensure that a process is maintained for handling high severity and stagnant issues/events in both the supplier and delivery teams.
- Preferred Requirements
- Demonstrable IT service management experience and delivery of results in an operational or service delivery role.
- Proven and extensive experience in supplier management (with an operational and / or service delivery bias).
- Strong proven relationship management including strong communicating & influencing skills
- Excellent understanding of continuous service improvement
- Well organised, systematic, and rigorous approach to planning work and priorities.
- Knowledge of ITIL processes and proficiency in working with contractual documentation are highly desirable.
- Regional Benefits
- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
- Digital GP provides a convenient way for you to access GP consultations
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
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Service Quality Lead employer: Rolls-royce
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our Bristol/Hybrid location. Our commitment to employee growth is evident through tailored development programmes and opportunities to engage in meaningful projects that shape the future of technology. With a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Quality Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Quality Lead at Rolls-royce!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Rolls-royce or be willing to refer you for that Service Quality Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Rolls-royce who’s on the lookout for their next Service Quality Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Quality Lead role at Rolls-royce!
We think you need these skills to ace Service Quality Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Rolls-royce. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Rolls-royce
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Rolls-royce. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
