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- Tasks: Join a dynamic team to manage service delivery for British Airways at Heathrow.
- Company: Rolls-Royce is a leading innovator in power systems, committed to safety and reliability.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, employee discounts, and support assistance.
- Why this job: Be part of an inclusive culture that values your growth and unique perspective.
- Qualifications: A degree in a technical field or relevant experience is preferred.
- Other info: This is an entry-level, full-time position with opportunities for career development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Description
Service Operations Officer
Full-Time
Hybrid / Derby 3 days on-site
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls‑Royce, you\’ll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.
Position Summary
An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within Aftermarket Operations.
The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add‑on to their Total Care Agreement.
As a Aftermarket Operations Officer you will be responsible for the monitoring of LRU orders ensuring that units are returned to the operators working with the vendor team through operational/supply issues to meet the customer requirements against their contracts and to avoid AOGs.
You will be comfortable in a fast‑paced environment, working both on operational day‑to‑day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Whilst previous experience within aftermarket would be beneficial, if you are driven and eager to learn about a new area of the business, we would be keen to hear from you as a substantial element of the role can be trained.
What you will be doing:
- Accountable of the delivery of LRU management service to the end customer
- Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in‑service engines.
- Communication of any logistics issues providing the voice of the customer to our external logistics provider and our internal logistics lead and the monitoring and rebalancing of stock in our logistics warehouses.
- Working with commercials to understand and resolve any contractual discrepancies from our standard process for working, help support any penalty discussions and liaise with the customer teams on any excluded service charges.
- Be a Champion for a specific subject area within the team, provide input to standard governance and lead improvement projects relevant to the area.
- Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction.
Who we’re looking for:
- Being a part of Rolls‑Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales
- Experience in Service roles or Customer focused roles is advantageous
- Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role
- Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience
Regional Benefits:
- Work in a safety‑first environment where doing the right thing and keeping it simple are core principles.
- Join a culture that values making a real difference through your work.
- Develop your career as a mid‑career professional blending technical expertise with strong personal qualities.
- Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
- Collaborate and build relationships in a team‑focused environment while also working independently.
- Take initiative, lead, and make smart decisions with confidence and support.
- Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi‑year transformation programme aims to turn Rolls‑Royce into a high‑performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category Service Operations Posting Date 03 Mar 2026; 00:03 Posting End Date 17 Mar 2026
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Service Operations Officer employer: Rolls-royce
Contact Detail:
Rolls-royce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Officer
✨Tip Number 1
Familiarise yourself with Rolls-Royce's core values and behaviours, such as agility, collaboration, and simplicity. During your interactions, whether in interviews or networking, demonstrate how you embody these principles in your previous experiences.
✨Tip Number 2
Build connections with current or former employees of Rolls-Royce, especially those in service operations or related fields. Engaging with them can provide valuable insights into the company culture and expectations for the Service Operations Officer role.
✨Tip Number 3
Prepare to discuss specific examples of your planning and programme management experience. Highlight situations where you've successfully managed ambiguity and delivered results, as these skills are crucial for the role.
✨Tip Number 4
Research the latest trends and challenges in the airline industry, particularly regarding operational efficiency and customer service. Being knowledgeable about these topics will help you stand out during discussions and show your genuine interest in the role.
We think you need these skills to ace Service Operations Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Operations Officer position. Understand the key responsibilities and required skills, such as planning and programme management experience, and how your background aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your analytical problem-solving abilities and organisational skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage customer relationships and deliver results in a multicultural environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rolls-royce
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Operations Officer. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing On Wing Services Activities and customer relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples that demonstrate your analytical problem-solving abilities. Discuss how you've managed operational data or resolved issues in previous roles, as this is crucial for the position.
✨Emphasise Teamwork and Collaboration
Since the role involves working in a multifunctional and multicultural environment, be ready to share experiences where you've successfully collaborated with diverse teams. Highlight your flexibility and ability to build strong working relationships.
✨Align with Company Values
Research Rolls-Royce's values and behaviours, such as agility, boldness, and simplicity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their inclusive culture.