Service Operations Manager - Shop Visit Cost

Job Description

What you’ll be doing

This is an exciting and unique opportunity to lead a team with responsibility for vetting shop visit invoices prior to payment of circa $1 billion per month. In addition to ensuring effective and efficient invoice vetting, this role is to drive data insights to directly improve shop visit costs. Furthermore, the role is to support successful claims for charges which are the responsibility of the customer.

At a time when Rolls-Royce is transforming our business performance, this role has the opportunity to make a direct impact to take us further, through inspiring leadership, a drive for results and strong collaboration across the business.

This is a role for an individual that is looking to accelerate their understanding of, and contribution to, the bottom line through effective delivery performance. The successful candidate will have a high degree of autonomy to support the invoice vetting team in operating at high levels of performance, and in supporting the wider organisation to meet shop visit cost improvement targets.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

Key Accountabilities

• Develop and lead a high-performing invoice management team.

• Improve oversight of vetting of $1 billon of invoices paid per month to overhaul bases, to prevent cost leakage.

• Interface with the off-wing operations team to facilitate strong and robust cost control within the MRO network and take appropriate action to control the content of shop visits.

• Contribute to the corporate strategic initiative to reduce Shop Visit Cost, through smart data insights (from invoice data), ideas generation, and drive through to corresponding actions to realise the benefit through the existing workstreams.

• Own communication of strategic initiative progress through the WAVE tool, to ensure accurate reporting to the Rolls-Royce board.

• Drive opportunity to increase Customer Responsible Charges (CRCs) by £250m per year through increased process rigour and justification.

• Lead resolution of escalations and resolve at source to prevent repeats occurrences.

• Own delivery of audit actions, including driving implementation of appropriate coverage of processes and tools (such as query management).

• Act as a focal for ongoing process improvement initiatives to improve invoice vetting and payment.

• Deputise for the Programme Executive for Shop Visit Cost as required.

Who we’re looking for

Being a part of Rolls-Royce, you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

Qualified to at least degree level or equivalent industry experience.

Ability to inspire, lead and develop directly reporting teams. Can-do attitude.

Leadership courage; willing to challenge the status quo with new ways of working and manage change effectively.

Experience in embedding a culture of cost ownership and accountability across diverse stakeholder groups.

Financial and business acumen; either proven, or demonstrated strong desire to further improve these skills.

High degree of self-motivation, flexibility, initiative, action-orientation and vision.

Proven ability to manage large sets of data and translate insights into actionable decisions.

Strong people skills with the ability to communicate complex information, demonstrated ability to challenge, influence and collaborate with stakeholders at all levels within the organisation.

Job Category Service Operations Posting Date 04 Aug 2025; 00:08 Posting End Date 18 Aug 2025 #J-18808-Ljbffr