At a Glance
- Tasks: Deliver top-notch customer service and manage orders for a diverse portfolio.
- Company: Join Rolls-Royce, a leader in innovation and progress.
- Benefits: Competitive salary, retirement savings, employee discounts, and health support.
- Other info: Great development opportunities and a chance to shape the future.
- Why this job: Be part of a transformative journey in a dynamic, inclusive environment.
- Qualifications: Experience in customer operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Heybridge Site based
Full time
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
As a Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.
What you will be doing:
- Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
- Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
- Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
- Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
- Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
- First level Export Control classification of spares and in service equipment
Position Qualifications:
- Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
- Experience using ERP systems.
- Strong communication and stakeholder management skills.
- Highly organised with strong attention to detail.
- Ability to manage multiple priorities within a fast-paced environment.
- Strong Microsoft Office, MS Office, Word, Excel skills.
- Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.
Preferred Requirements:
- SAP system experience.
- Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
- Experience with order processing, service coordination, or operational support.
- Level 2 qualification in Business Administration or Customer Service (desirable)
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more:
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 4th June 2026
Type of Contract: Permanent
Service Operations Coordinator employer: Rolls-royce
At Rolls-Royce, we pride ourselves on fostering a dynamic work environment that champions individuality and innovation. As a Service Operations Coordinator based in Heybridge, you'll benefit from exceptional development opportunities, a competitive salary, and a comprehensive benefits package, including retirement savings and employee discounts. Join us to be part of a respectful and inclusive culture where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research Rolls-Royce's values, recent projects, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service operations and customer support. Think about examples from your past experiences that showcase your skills in managing multiple priorities and resolving issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rolls-Royce family and ready to contribute to their mission.
We think you need these skills to ace Service Operations Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Operations Coordinator role. Highlight your relevant experience in service coordination and customer operations, and show us how you can bring value to our team at Rolls-Royce.
Showcase Your Skills:We want to see your strong communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed multiple priorities in a fast-paced environment.
Be Detail-Oriented:Attention to detail is key in this role! Make sure your application is free from typos and errors. A well-presented application reflects your ability to manage tasks meticulously, which is crucial for the Service Operations Coordinator position.
Apply Through Our Website:Don’t forget to submit your application through our official website. This ensures that we receive your details directly and helps us keep track of your application efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Rolls-royce
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Operations Coordinator. Familiarise yourself with customer service principles, order management processes, and ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will demonstrate your strong communication skills and stakeholder management abilities.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing multiple priorities or resolving customer complaints. Think of relevant experiences where you successfully navigated similar challenges, and be ready to share those stories during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the tools they use for order management, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
